Haley Sanders
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks
03.2012 - 12.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Customer Service Representative
Velocity Credit Union
04.2017 - 07.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Amplify Credit Union
10.2013 - 06.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Member Service Representative
Walmart
03.2013 - 06.2013
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Member Service Representative
Tractor Supply Company
06.2012 - 03.2013
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Teller
Pinnacle Bank
10.2012 - 01.2013
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Receptionist
Island Tans
01.2011 - 06.2011
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Reduced incoming call response time by implementing an effective call routing system.
Education
High School Diploma -
Cleburne High School
Cleburne, TX12.2012
Skills
- POS Systems
- Menu Memorization
- Beverage Preparation
- Food Preparation
- Opening and closing duties
- Espresso machine operation
- Up-selling
- Cash Handling
- Soft selling
- Friendly and outgoing
- Performance Improvement
- Excellent memory
- Active listener
- Cash Register Operation
- Conflict Mediation
- POS System Operation
- Professional Demeanor
- Point of sale operation
- Safe Food Handling
- Adaptive and creative
- Retail Management
- Inventory Management
- Team Player
- Exceptional customer service
- Product displays
- Order Taking
- Cleanliness
- Drink customization
- Customer Retention
- Food Storage Management
- Front of House Operations
- Order Preparation
- Shipment Receiving
- Payment Processing
- Display Maintenance
- Cash Register Operations
- Customer Service
- Adaptability
- Persuasive Sales
- Food Serving and Preparation
- Active Listening
- Multitasking
- Reliable and Dependable
- Self Motivation
- Task Prioritization
- Professionalism
- Effective Communication
Timeline
Customer Service Representative
Velocity Credit Union
04.2017 - 07.2018
Customer Service Representative
Amplify Credit Union
10.2013 - 06.2014
Member Service Representative
Walmart
03.2013 - 06.2013
Teller
Pinnacle Bank
10.2012 - 01.2013
Member Service Representative
Tractor Supply Company
06.2012 - 03.2013
Barista
Starbucks
03.2012 - 12.2020
Receptionist
Island Tans
01.2011 - 06.2011
High School Diploma -
Cleburne High School
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