Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haley Santos

Kemah,TX

Summary

Dental professional with strong foundation in managing front office operations and coordinating patient care. Proven ability to enhance office efficiency and patient experience through effective scheduling and administrative management. Reliable team collaborator known for adaptability and achieving consistent results. Expertise in office management and patient communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pediatric Dental Front Office Coordinator

US Navy
07.2023 - 11.2024
  • Delivered exceptional customer service to new and existing patients, addressing inquiries promptly.
  • Worked closely with 2 Pediatric Dentists to coordinate treatment plans within insurance and budget constraints.
  • Maintained a clean, organized reception area to create a welcoming environment for patients.
  • Ensured smooth communication by relaying messages and concerns between dental professionals and patients.
  • Improved office efficiency by managing daily tasks like phone calls, paperwork, and inventory.- Organized regular staff meetings and coordinated schedules for seamless team collaboration.

Dental Front Office Receptionist

US Navy
10.2021 - 11.2024
  • Scheduled and handled over 10 General and Specialty Dentist appointments and patient inquiries.
  • Reduced missed appointments with reminder calls and emails.
  • Prepared insurance claims, explained benefits, and outlined pricing.
  • Managed patient complaints empathetically, ensuring resolutions aligned with policies.
  • Collaborated with the team to maintain a clean, safe, and compliant environment.
  • Greeted patients, provided paperwork, and guided them through check-in.
  • Built strong patient relationships, encouraging loyalty and referrals.

Dental Technician

US Navy
10.2020 - 11.2024
  • Chair side assisted 6 General Dentist and 8 Specialty Dentist in patient care
  • Maintained high-quality standards, boosting client retention.
  • Managed multiple cases simultaneously for consistent workflow and timely delivery.
  • Performed X-rays to aid in diagnosis and treatment planning.
  • Trained new technicians, enhancing team skills and lab performance.
  • Experienced in Endodontics, Prosthodontics, and Pediatric Dentistry.

Hazardous Material Handler

US Navy
01.2022 - 06.2024
  • Lead manager for 4 years and maintained an updated database for accurate inventory of hazardous materials.
  • Coordinated transportation logistics for off-site disposal, adhering to regulatory guidelines.
  • Contributed to developing safety protocols for managing dangerous chemicals.
  • Conducted quarterly trainings to enhanced team efficiency and safety with a standardized hazardous materials handling process.
  • Assisted in preparing documentation for annual inspections, ensuring compliance.
  • Guided new employees on safe handling techniques, promoting a safety culture.

Dental Sterilization Technician

US Navy
10.2021 - 07.2023
  • Minimized cross-contamination by cleaning and disinfecting dental tools and equipment for 23 Dentist and 5 Hygienist.
  • Ensured patient safety by adhering to OSHA and CDC guidelines.
  • Developed and implemented equipment training programs. Trained 6 peers.
  • Recommended equipment upgrades and Coordinated medical equipment inventories.
  • Operated and monitored diagnostic equipment.
  • Ensured availability of medical equipment.
  • Increased productivity by coordinating instrument sterilizations.

Starbucks Barista

AAFES Starbucks
06.2018 - 10.2019
  • Prepare and serve coffee and other beverages to customers and Ensure drinks are made to customer specifications.
  • Take orders and operate coffee machines as well as handling cash transactions.
  • Maintain a clean workspace.
  • Provide friendly customer service.
  • Stock supplies and assist with inventory management.
  • Create a welcoming atmosphere to ensure a positive customer experience.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Cracker Barrel Retail

Cracker Barrell Old Country Store
06.2017 - 06.2018
  • Assist customers in the store, helping them find items and answering product questions.
  • Handle sales transactions at the register.
  • Stock shelves and maintain product displays.
  • Ensure the store is clean and organized.
  • Restock inventory as needed.
  • Assist with merchandising tasks.
  • Provide excellent customer service to ensure a pleasant shopping experience.

Education

Associates - Health Sciences

American Public University
Charleston, WV
04.2024

Certificate - Dental Assistant

US Navy Dental Technician C-School
Fort Sam Houston, TX
08.2020

Certificate - Hospital Corpsman Basic

US Navy Hospital Corpsman A- School
Fort Sam Houston, TX
01.2020

High School Diploma -

Youngker High School
Buckeye, AZ
05.2018

Skills

  • HIPAA compliance
  • Dental software proficiency
  • Office administration
  • Patient scheduling
  • Excellent multitasking capability
  • Treatment room setup
  • Dental radiography
  • Patient flow management
  • Issue resolution
  • Dental staff support

Certification

  • Registered Dental Assistant
  • Basic Life Support Certification (BLS)
  • Texas Driver's License

Timeline

Pediatric Dental Front Office Coordinator

US Navy
07.2023 - 11.2024

Hazardous Material Handler

US Navy
01.2022 - 06.2024

Dental Front Office Receptionist

US Navy
10.2021 - 11.2024

Dental Sterilization Technician

US Navy
10.2021 - 07.2023

Dental Technician

US Navy
10.2020 - 11.2024

Starbucks Barista

AAFES Starbucks
06.2018 - 10.2019

Cracker Barrel Retail

Cracker Barrell Old Country Store
06.2017 - 06.2018

Associates - Health Sciences

American Public University

Certificate - Dental Assistant

US Navy Dental Technician C-School

Certificate - Hospital Corpsman Basic

US Navy Hospital Corpsman A- School

High School Diploma -

Youngker High School

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Haley Santos