Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haley Schau

Belpre,OH

Summary

Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Clerk

United States Post Office
05.2023 - Current
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Maintained and transferred postage due and stamp funds between offices along with other accountables.

Nursing Assistant

Wyngate Senior Living Community
12.2019 - 02.2020
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Customer Care Representative

People's Bank
01.2019 - 03.2019
  • I worked in the call center of the People's Bank central office assisting customers with transferring funds, accessing financial records, pay-off dates, assisting with mobile banking and password verification/ assistance, credit card activation, fraud prevention and detection, etc.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Navigated multiple computer systems and applications to find information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promptly responded to inquiries and requests from prospective customers.

STNA/CNA

Marietta Memorial Hospital
02.2016 - 12.2018
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Kept accurate records of patients' care, condition, and progress.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted with patient transfer and ambulation.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

STNA/CNA

Marietta Care and Rehabilitation Center
02.2013 - 02.2016
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Kept accurate records of patients' care, condition, and progress.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted with patient transfer and ambulation.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Transported patients between rooms and appointments or testing locations.

Education

Bachelor's in Accounting -

University of Phoenix-Online Campus
Marietta, OH
01.2023

Skills

  • Cash Management
  • Bookkeeping
  • Quality Control
  • Mail Sorting
  • Basic accounting
  • Processing mail
  • Cash Handling
  • Proficient in Microsoft technology
  • Research
  • Electronic Charting

Certification

State Tested Nursing Assistant, 01/01/13, 12/01/18, Expired

Timeline

Clerk

United States Post Office
05.2023 - Current

Nursing Assistant

Wyngate Senior Living Community
12.2019 - 02.2020

Customer Care Representative

People's Bank
01.2019 - 03.2019

STNA/CNA

Marietta Memorial Hospital
02.2016 - 12.2018

STNA/CNA

Marietta Care and Rehabilitation Center
02.2013 - 02.2016

Bachelor's in Accounting -

University of Phoenix-Online Campus

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Haley Schau