Overview
Work History
Education
Skills
Affiliations
Timeline
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HALEY SCHENCK

Cantonment,FL

Overview

11
11
years of professional experience

Work History

SENIOR CUSTOMER SUCCESS SPECIALIST

San Francisco, CA
03.2022 - 02.2024
  • Cultivated and maintained strong, trust-based relationships with stakeholders of over 20 Customer accounts across the United States
  • Served as the primary point of contact for customer inquiries, concerns and escalations, ensuring timely resolution
  • Conducted regular check-ins via email and web meetings (Zoom, Webex, Teams)
  • Monitored customer usage metrics to identify trends and opportunities for optimization
  • Advocated for customer needs internally, while working cross-functionally with Sales, Support and Product
  • Identified upsell and expansion opportunities within existing accounts

INSIDE CHANNEL ACCOUNT MANAGER

AppRiver
Gulf Breeze, FL
03.2017 - 03.2022

CUSTOMER CARE SPECIALIST/SALES OPERATIONS

AppRiver
Gulf Breeze, FL
01.2014 - 01.2017

Billing Specialist

AppRiver
Gulf Breeze, FL
01.2013 - 01.2014
  • Provided phenomenal care to customers by means of e-mail, telephone, and online chat
  • Assisted sales team with provisioning of new services and training for customers and partners
  • Acted as team lead for Customer Care department by providing guidance to other team members while management is unavailable
  • Trained of new Customer Care employees on company policies and procedures, and daily tasks

Receptionist

AppRiver
Gulf Breeze, FL
03.2013 - 11.2013
  • Curated accurate monthly, quarterly, and annual invoices using QuickBooks
  • Assist direct customers and partners with billing inquires by telephone and e-mail
  • Maintained special accounts per client requirements
  • Worked independently to solve problems and know when to escalate to management, Managed a multiline phone system
  • Greeted, assisted, and directed guests, workers, and visitors
  • Maintained a sufficient record and supply of all company office and breakroom supplies
  • Mail pickup and delivery
  • Assisted billing department with distribution of customer billing requests and account audits

Customer Care Specialist

  • Management of over 500 Channel Partner accounts for a regional territory of 6 US states
  • Conducted Inside Sales Efforts primarily by telephone, e-mail, and web meetings (Zoom and Teams)
  • Conducted a minimum of 20 partner training sessions of products and marketing collateral per month
  • Onboarded new channel partners within assigned territory
  • Achieved sales and profit goals of 120% by selling services through resellers

Education

BACHELOR - MUSIC Music Performance Emphasis, Voice

University of West Florida
December 2014

Skills

  • Verbal Communication
  • Solution Selling
  • Teamwork
  • Accountability
  • Active Listening
  • Organization
  • Time Management
  • Self-Motivated
  • TECHNICAL SKILLS
  • Microsoft 365
  • Microsoft Office Suite
  • Salesforce
  • Outreach
  • Gongio
  • Planhat
  • Chorusio

Affiliations

Sr. Customer Success Specialist with 2 years of experience in Customer Success and 8 years of experience in sales. Possess strong skills in communication, customer service, and rapport building. Highly effective in time management, critical and creative thinking, teamwork, and collaboration across various functional areas. HALEY SCHENCK SR. CUSTOMER SUCCESS SPECIALIST

Timeline

SENIOR CUSTOMER SUCCESS SPECIALIST

03.2022 - 02.2024

INSIDE CHANNEL ACCOUNT MANAGER

AppRiver
03.2017 - 03.2022

CUSTOMER CARE SPECIALIST/SALES OPERATIONS

AppRiver
01.2014 - 01.2017

Receptionist

AppRiver
03.2013 - 11.2013

Billing Specialist

AppRiver
01.2013 - 01.2014

Customer Care Specialist

BACHELOR - MUSIC Music Performance Emphasis, Voice

University of West Florida

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