Haley Schmela
Aspen,CO
Summary
Motivated and energetic professional with 4+ years of experience in customer-facing roles in both food service and retail. Skilled in providing outstanding guest experiences, clear communication, and managing high-pressure situations with a positive attitude. Known for strong interpersonal skills, patience, and the ability to connect with people of all ages. Eager to bring my enthusiasm for the outdoors, strong work ethic, and customer service background to a dynamic ski school environment as a ski instructor.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ski Instructor
Aspen Skiing Company
12.2025 - Current
- Instructed beginner and intermediate skiers on safe skiing techniques and equipment handling.
- Demonstrated proper use of ski gear, enhancing student confidence and performance on the slopes.
- Assisted with maintaining safety protocols to ensure a secure learning environment for all participants.
- Adapted lesson plans based on individual skill levels, promoting personalized learning experiences.
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
Server
Emily Kolbe, Brunelleschi's
07.2025 - Current
- Collaborated with kitchen staff to coordinate orders and special requests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints swiftly, enhancing overall dining experience.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Part-Time Nanny
Torrey Dill
12.2022 - Current
- Developed nurturing relationships that promoted emotional well-being and trust.
- Coordinated transportation for school and extracurricular activities effectively.
- Prepared meals and snacks for children based on dietary guidelines.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
Retail Associate
Jill Murphy
12.2022 - 06.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma - Communication
University of California, Santa Barbara
Santa Barbara, CA06.2029
High School Diploma -
Aspen High School
Aspen, CO06.2025
Skills
SKILLS
Customer Service
Conflict Resolution
Time Management
Cash Handling
Communication
Teamwork
Writing & Editing
Certification
PSIA - Alpine Level 1, Aspen Ski Company, 2025
WFA, Aspen Mountain Guide School, 2024
Timeline
Ski Instructor
Aspen Skiing Company
12.2025 - Current
Server
Emily Kolbe, Brunelleschi's
07.2025 - Current
Part-Time Nanny
Torrey Dill
12.2022 - Current
Retail Associate
Jill Murphy
12.2022 - 06.2025
High School Diploma - Communication
University of California, Santa Barbara
High School Diploma -
Aspen High School
Additional Experience
ADDITIONAL EXPERIENCE
Writer and Editor
Aspen High School Newspaper, Aspen CO
May 2023 - May 2025
- Colorado Student Media Association (CSMA), Award Recipient
- Wrote and edited articles covering school events, student life, athletics, community topics, and satirical content
- Collaborated with peers and met regular publication deadlines
- Developed strong written communication skills and attention to detail