Haley Schmidt
Yakima,WA
Summary
Dedicated Program Manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Program Manager
LiveStories-FORWARD
04.2022 - Current
- Coached Partner team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Monitored progress of programs, using and applying programming documents, program directives, and other program material.
- Implemented and led meetings, opening up dialog with area community partners to discuss goals, issues, and accomplishments.
- Created strong working relationships with community partners.
- Addressed and resolved technical, financial and operational concerns by working with engineering, program managers, and payments department.
- Built program applications and landing pages for upcoming projects.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Developed and maintained logistics workflows, procedures and reports.
- Monitored county budget to ensure funds would last until end of contract.
- Interacted with customers and clients to identify business needs and requirements.
- Developed comprehensive program guidelines and efficient workflows, leading to streamlined processes and heightened productivity across teams.
Intake Specialist (promoted)
LiveStories-FORWARD
08.2021 - 04.2022
- Input data into FORWARD and Google sheets for accuracy.
- Documented case notes daily and coordinated follow-up for seamless applications
- Collected, verified, recorded and processed an average of 20 applications weekly.
- Provide excellent customer service to program participants and outside agencies.
- Accurately respond to inquiries about program.
- Provided onboarding support services to new-hires to give them insight on how to process applications
- Assessed clients' needs and determined eligibility for intake services.
- Maintained accurate, up-to-date client records for reliable reference and communications.
Youth Career Development Counselor
People For People
12.2019 - 08.2021
- Managed caseloads of 40 youth.
- Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
- Maintained knowledge of market and diverse career opportunities.
- Kept detailed records of individual histories, scores and documents.
- Developed career and education plans based on individual needs.
- Maintained open communication with training providers to ensure clients engagement.
- Created Classroom Training Financial Agreements with Colleges and other Training programs.
- Developed and deepened connections with colleges, trade schools, employers, and other training programs for youth looking to further their education and training.
- Outreached to employers to coordinate a partnership for WEX (Work Experiences) and OJT"s (On the Job Trainings).
- Referred students to Manufacturing Academy, ESD 105, and Post-Secondary Schooling.
- Partnered with outside agencies such as OIC, Catholic Charities, and Compas in order to better serve clients.
Department Coordinator
Washington Gorge Action Programs (WAGAP) 501c3
03.2017 - 12.2019
- Partnered with other agencies such as People for People, WorkSource, DSHS, DCYF etc. to better serve youth/families on caseload
- Supervised 7 PFP clients in office through CJ, WEX. Adult, and Youth programs and taught them skills for working in an office setting
- Worked hand in hand with the Department of Commerce and Office of Homeless Youth (OHY) in getting the Youth Homeless Demonstration Project (YHDP) grant in Stevenson and Klickitat Counties
- Ran East and West Task force meetings on ending homelessness every month
- Sub-Committee Balance of State member with the Department of Commerce
- Partnered with other agencies to put life skills workshops for clients
- Referred clients/families to social services agencies
- Entered Data into HMIS and EmpowOR system accurately
- Managed caseload of 22 Clients
- Maintained regular contact with clients/families, including visiting clients'/families homes
- Supervised 5 people within Klickitat County
- Referred families to shelters, legal resources and educational programs
- Spoke with community organizations to boost outreach and highlight programs successes
- Met individuals where they were at by networking and getting my foot in the door at the County Jail, Hospital, and Comprehensive Mental Health
- Approved regular payroll submissions for employees.
- Calculated tenant rent amounts to prepare leases and contracts.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
Education
High School Diploma -
Goldendale High School
Goldendale, WA2013
Skills
- Youth /Adult Mental health trained
- Management Experience
- Trained in ACES
- Strong client relations
- Networking
- Program Budgeting
- Case management
- Data entry
- Career counseling
- College application assistance
- Career planning
- Policy and Procedure Improvement
Timeline
Program Manager
LiveStories-FORWARD
04.2022 - Current
Intake Specialist (promoted)
LiveStories-FORWARD
08.2021 - 04.2022
Youth Career Development Counselor
People For People
12.2019 - 08.2021
Department Coordinator
Washington Gorge Action Programs (WAGAP) 501c3
03.2017 - 12.2019
High School Diploma -
Goldendale High School
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