Haley Schuler
La Grange,Ky
Summary
Dynamic Scheduling Specialist with proven leadership at Caretenders Home Health Agency. Expertise in patient scheduling and health record management enhances organizational efficiency through strategic prioritization. Recognized for exceptional communication skills and a meticulous approach that effectively resolves client issues while optimizing workflows. Committed to leveraging these competencies to further elevate healthcare operations.
Overview
8
8
years of professional experience
Work History
Scheduling Specialist
Caretenders Home Health Agency
La Grange, KY
05.2023 - Current
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Provided training and guidance on scheduling processes to new employees.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
- Investigated and analyzed client complaints to identify and resolve issues.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Ensured all shift changes were communicated promptly throughout the organization.
- Maintained accurate records of attendance and absences according to policy guidelines.
- Created daily, weekly, and monthly reports for management staff.
- Coordinated and scheduled appointments, ensuring efficient and timely organization of all events.
- Greeted customers, answered general questions and directed to appropriate locations.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Gave out knowledgeable details regarding business offerings and procedures.
- Scheduled and confirmed appointments.
- Evaluated current scheduling practices and made recommendations for improvement where necessary.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Developed and maintained employee schedules to ensure proper coverage of shifts.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Updated patient files in accordance with company policy and procedure guidelines.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Team Lead
Walmart
06.2021 - 05.2023
- Training and onboarding: Facilitated training sessions and provided on-the-job coaching to new hires, ensuring a smooth transition and effective integration into the team
- Team supervision: Successfully supervised and led a team of employees, providing guidance, support, and performance feedback to ensure team cohesion and achieve objectives
- Communication and feedback: Effectively communicated with team members, providing clear instructions, constructive feedback, and recognition for achievements to enhance performance and motivation
Shipping Associate
Walmart
07.2020 - 06.2021
- Order processing: Proficient in accurately processing incoming orders, verifying product details, and ensuring correct packaging and labeling for shipment
- Package preparation: Skilled in preparing packages for shipping, including proper packing techniques, selecting appropriate packaging materials, and securing items to prevent damage during transit
- Loading and unloading: Experienced in safely and efficiently loading and unloading trucks, ensuring proper handling and organization of shipments
Fresh Production Manager
Walmart
10.2019 - 07.2020
- Team management: Effectively managed and led a team of production workers, providing guidance, training, and support to ensure smooth operations and maximize productivity
- Production scheduling: Developed and maintained production schedules, coordinating with cross-functional teams to ensure timely completion of orders and efficient utilization of resources
- Quality control: Implemented and monitored quality control procedures to ensure adherence to food safety regulations, product quality standards, and customer satisfaction
Vision Center Associate
Walmart
07.2019 - 10.2019
- Measurements with glasses: Proficient in taking accurate measurements for glasses, including pupillary distance (PD) and frame adjustments, ensuring proper fit and comfort for customers
- Adjusting or fitting eyewear: Skilled in adjusting and fitting eyewear, including frames and lenses, to ensure optimal vision correction and customer satisfaction
Department Manager
Walmart
01.2019 - 07.2019
- Team leadership: Effectively managed and led a team of employees, providing direction, motivation, and support to achieve departmental goals and targets
- Staff development: Identified training needs, implemented development programs, and provided ongoing coaching and feedback to enhance team members' skills and performance
Customer Service Manager
Walmart
07.2018 - 01.2019
- Problem-solving: Employed strong analytical and problem-solving skills to identify and resolve customer concerns, implementing appropriate solutions and ensuring customer satisfaction
- Communication skills: Demonstrated excellent verbal and written communication skills, effectively conveying information, actively listening to customer inquiries, and providing clear and concise responses
Cashier
Walmart
02.2017 - 07.2018
- Product knowledge: Demonstrated a comprehensive understanding of the store's products, including pricing, features, and promotions, to assist customers with their purchasing decisions
- Cash handling: Accurately and efficiently processed cash, credit card, and electronic payments, ensuring proper change and maintaining cash register accuracy
Education
Some College (No Degree) - Associate of Science in Health Science
Oldham County High School
Buckner, KYSkills
- Proven Leadership Experience
- Exceptional communication and interpersonal skills
- Detail-Oriented Approach
- Inventory Control
- Enhancing Organizational Efficiency
- Flexible and adaptable approach
- Strong work ethic, and commitment to excellence
- Effective Prioritization Abilities
- Patient scheduling
- Health record management
- Workflow optimization
- Professional telephone demeanor
- Effective Schedule Coordination
- Insurance verification
Personal Information
Title: Creative Director
Languages
English
Professional
References
References available upon request.
Timeline
Scheduling Specialist
Caretenders Home Health Agency
05.2023 - Current
Team Lead
Walmart
06.2021 - 05.2023
Shipping Associate
Walmart
07.2020 - 06.2021
Fresh Production Manager
Walmart
10.2019 - 07.2020
Vision Center Associate
Walmart
07.2019 - 10.2019
Department Manager
Walmart
01.2019 - 07.2019
Customer Service Manager
Walmart
07.2018 - 01.2019
Cashier
Walmart
02.2017 - 07.2018
Some College (No Degree) - Associate of Science in Health Science
Oldham County High School
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