Human Resources Manager
1st Call Cleaning Services
07.2023 - Current
Haley Schwarzenbach
HR Manager
San Antonio,TX
Timeline
Housekeeping and Laundry Attendant
Marriot International
01.2020 - 02.2024
Housekeeping and Laundry Attendant
Embassy Suites Hotel & Conference Center
08.2012 - 04.2019
Loveland High School
08.2007 - 05.2011
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteImportant To Me
Work-life balanceCareer advancementFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match4-day work weekWork History
Human Resources Manager
1st Call Cleaning Services
San Antonio, TX
07.2023 - Current
- Assisted in recruitment process by screening resumes and scheduling interviews.
- Supported onboarding initiatives, ensuring new hires received necessary training materials.
- Maintained employee records, updating information within HR management systems.
- Provided administrative support for performance review processes and documentation.
- Coordinated employee engagement activities to foster a positive workplace culture.
- Learned compliance regulations and assisted with policy implementation across departments.
- Collaborated with team members to enhance communication strategies within the organization.
- Researched best practices in HR management to propose improvements in processes and policies.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events and incentive programs.
Housekeeping and Laundry Attendant
Marriot International
San Antonio, TX
01.2020 - 02.2024
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Developed checklists for cleaning tasks, promoting consistency and thoroughness in housekeeping operations.
- Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
- Conducted routine inspections of rooms post-cleaning to guarantee compliance with quality standards.
- Polished fixtures to achieve professional shine and appearance.
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Implemented time-saving techniques for cleaning processes, enhancing overall efficiency within the team.
- Washed and put away kitchen dishes, utensils and glassware.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Performed daily cleaning and sanitization of guest rooms and common areas to ensure high hygiene standards.
- Supported hotel sustainability efforts through responsible waste disposal and recycling initiatives as part of daily duties.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
- Rotated linens in storerooms and replenished when supplies ran low.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Operated industrial laundry equipment for efficient washing, drying, and folding of linens and uniforms.
Housekeeping and Laundry Attendant
Embassy Suites Hotel & Conference Center
Loveland, CO
08.2012 - 04.2019
- Performed daily cleaning and sanitization of guest rooms and common areas to ensure high hygiene standards.
- Operated industrial laundry equipment for efficient washing, drying, and folding of linens and uniforms.
- Managed inventory of cleaning supplies and linens, ensuring availability for operational needs.
- Conducted routine inspections of rooms post-cleaning to guarantee compliance with quality standards.
- Collaborated with maintenance staff to report repair needs, contributing to a safe environment for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
- Increased guest satisfaction scores with meticulous attention to detail in room preparation and presentation.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Education
Loveland High School
Loveland, CO 08.2007 - 05.2011
Skills
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Records management
- Recruitment and hiring
- Human resources operations
- Talent acquisition
- Compliance
- Onboarding and orientation
- Legal compliance
- Employee onboarding
- Staff management
- Recruitment and selection
- Background checks
- Employee handbook development
- Policy enforcement
- New employee orientation
- Leadership development
- Diversity and inclusion
- Exit interviews
- Internal communications
- Microsoft office and docusign
- Recruitment strategies
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.