Summary
Overview
Work History
Education
Skills
Timeline
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Haley Scott

DuPont,WA

Summary

Passionate Leader with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.

Overview

6
6
years of professional experience

Work History

Domestic Abuse Victime Advocate

Magellan Health
JBLM, WA
10.2023 - Current
  • Developed, coordinated, and implemented prevention education programs for the community
  • Worked on outside cases by consulting with different doctors, therapists and clinical staff
  • Assisted clients in navigating the criminal justice system process related to their cases
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Achieved cost-savings by developing functional solutions to problems
  • Collaborated with others to discuss new opportunities
  • Maintained updated knowledge through continuing education and advanced training
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Worked with cross-functional teams to achieve goals
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Modified existing software systems to enhance performance and add new features
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Planned and completed group projects, working smoothly with others
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Identified needs of clients promptly and efficiently
  • Understood and followed oral and written directions
  • Assisted and advocated for clients obtaining financial resources and government entitlements
  • Conducted safety assessments and provided safety planning strategies to survivors of domestic violence
  • Facilitated support groups for victims of domestic violence with the goal of enhancing their self-esteem and providing emotional support
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case
  • Coordinated activities that promoted awareness about domestic violence issues within the community
  • Maintained contact with clients through telephone calls or home visits to provide support
  • Provided advocacy services for victims during hospital stays or court proceedings
  • Evaluated and addressed individual client needs and concerns
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals
  • Acted as role model for clients by exhibiting positive behaviors
  • Maintained and developed community relationships to support various client referrals
  • Used active listening skills and supportive diction to cultivate client rapport and open communication
  • Monitored compliance with court orders issued against abusers
  • Attended trainings related to best practices in working with survivors of domestic violence
  • Implemented and formulated tailored treatment plans with needs evaluation and patient psychosocial functioning
  • Organized educational workshops on topics such as healthy relationships, parenting skills, anger management techniques
  • Led family therapy sessions between children and siblings to remediate conflict and build healthy relationships
  • Assisted homeless clients with procuring mental health support and other various community resources
  • Assisted survivors in accessing housing, financial assistance, medical care, mental health services, childcare services, job training programs
  • Advised victims on obtaining restraining orders against perpetrators of abuse
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.

Operations Manager

US Army
Lawton, OK
08.2022 - 09.2023
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events
  • Coordinated with other departments including sales, marketing, finance, human resources
  • To ensure efficient operations
  • Published customer satisfaction results from feedback forms and correspondence
  • Collaborated with board of directors to determine mission and values and plan for short and long-term goals
  • Motivated and evaluated personnel for performance improvement and goal achievement
  • Analyzed, compiled and presented statistical, financial, and production processing reports to senior leadership
  • Implemented successful business strategies to increase revenue and target new markets
  • Identified areas of deficiency and performed root-cause analysis to solve problems
  • Forecasted customer demand to set prices or credit terms for goods or services
  • Analyzed and controlled materials, supplies and equipment operational expenses
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production
  • Guided employees on understanding and meeting changing customer needs and expectations
  • Presented performance and productivity reports to supervisors
  • Formed and sustained strategic relationships with clients
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives
  • Analyzed data from daily reports to identify trends in production performance metrics
  • Conducted employee observations and documented findings
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
  • Enforced federal, state, local and company rules for safety and operations
  • Tracked and replenished inventory to maintain par levels
  • Engaged with existing and potential clients to gain insight into needs
  • Collaborated with management team on long-term strategic planning initiatives for the organization
  • Hired and onboarded team members to meet immediate and expected demand
  • Collaborated with team leaders on quality audits
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards
  • Connected with clients and developed strategies to achieve sales and customer service goals
  • Improved morale and management communication by creating employee recognition and rewards practices
  • Created corrective actions based on adverse KPI trends
  • Generated performance and labor strategies to compete in new and existing markets
  • Created detailed reports on the performance of individual departments within operations
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales
  • Collected customer fees, managed refunds, and provided complete sales documentation
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel
  • Supported accident investigations and prepared related paperwork
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary
  • Integrated technology to increase efficiency and real-time accountability of operational tasks
  • Provided technical expertise in the design and implementation of automated systems used in the operations department
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Developed and implemented operational procedures to ensure quality standards are met
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
  • Performed cost analysis for various projects to determine budget requirements
  • Maintained accurate inventory records to track stock levels and minimize costs
  • Responded to information requests from superiors, providing specific documentation
  • Prepared staff work schedules and assigned team members to specific duties
  • Monitored resource use to achieve set goals within budget constraints
  • Contributed to proposal and contract development, negotiations and meetings
  • Produced SOPs to document workplace procedures and optimize productivity through standardization
  • Delivered positive customer experiences by implementing effective quality assurance practices
  • Implemented campaigns and promotions to help with developing goods and services
  • Built strong operational teams to meet process and production demands
  • Monitored progress by establishing plans, budgets and measuring results
  • Oversaw financial management, budget management, accounting and payroll activities
  • Monitored and improved efficiency of processes, team performance, and customer service
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels
  • Managed scheduling, training and inventory control
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Created company handbook to document corporate policies and procedures
  • Anticipated and tracked operational and tactical risks to provide strategic solutions
  • Developed key performance indicators to measure effectiveness of operational processes
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate
  • Created effective business plans to focus strategic decisions on long-term objectives
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
  • Conducted periodic assessments to evaluate company's financial performance
  • Measured and reviewed performance via KPIs and metrics
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
  • Addressed customer concerns with suitable solutions
  • Resolved challenges associated with company websites, vendors, and telecoms
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction
  • Controlled departmental facilities use and approved requests for repairs or improvements
  • Planned delivery routing, team workflows and promotional initiatives
  • Structured HR consulting services to support clients during organizational developments and changes
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked
  • Crafted operations best practices using audits and project management team feedback
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Led cross-functional teams in problem-solving activities related to process improvements or new product launches
  • Delegated work to staff, setting priorities and goals
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities
  • Mitigated business risks by working closely with staff members and assessing performance
  • Directed or coordinated financial or budget activities to fund operations and maximize investments
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments
  • Assessed employee development needs and provided feedback on their progress towards meeting goals
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Recognized by management for providing exceptional customer service
  • Completed day-to-day duties accurately and efficiently
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Modified existing software systems to enhance performance and add new features
  • Collaborated with others to discuss new opportunities
  • Maintained schedule of class assignments to meet deadlines
  • Worked with cross-functional teams to achieve goals
  • Maintained updated knowledge through continuing education and advanced training.

Air Defense Artillery Officer

United States Army (CPT)
05.2018 - 09.2023
  • Supported crisis intervention and advocacy for victims of crimes, or on allegations of discrimination or sexual harassment or assault
  • Supported NATO and allied forces with large scale operations while combating Equal Opportunity, Sexual Harassment and Sexual Assault in the Middle East for our Assets
  • Served as both a Victim Advocate and Sexual Assault Response Coordinator
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Supervised, trained, cross-trained and mentored personnel assigned in various occupational specialties
  • Supervised subordinate staff members through guidance and training, enabling effective execution of shipment plans
  • Developed strong relationships with foreign nations by effectively resolving issues, responding promptly to concerns and delivering constructive feedback
  • Audited company's legal documents to verify compliant policies and procedures
  • Organized client meetings to provide project updates
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans
  • Analyzed company's expenditures and developed financial models
  • Determined consumer needs to provide products and services appealing to larger market
  • Published historical data in reputable prestigious Army archives on operations completed
  • Developed strategies for successful completion of assigned missions
  • Facilitated patrol operations and led security forces team to support battlefield operations
  • Stored and safeguarded classified information to maintain utmost confidentiality
  • Planned and coordinated military operations, ensuring the efficient use of personnel, equipment and resources
  • Supervised training exercises to ensure compliance with safety regulations and proper operational procedures
  • Directed logistical training procedures to adhere to military regulations
  • Trained, coached and mentored military units to improve readiness and training
  • Requisitioned, received and properly stored unit equipment and supplies
  • Ensured that all personnel were properly equipped for operations in accordance with applicable regulations
  • Implemented policies designed to improve morale among troops while maintaining discipline
  • Maintained a high level of physical fitness through regular exercise regimens
  • Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions
  • Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals
  • Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations
  • Conducted briefings and prepared reports on mission status, accomplishments and future plans
  • Coordinated planning and execution of operational fires to accomplish unit's mission
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Sexual Assault Victim Advocate

US Army
El Paso, TX
10.2020 - 10.2022
  • Assisted individuals through criminal justice process, providing information and support
  • Advocated for victims during difficult situations by filing police reports and connecting to needed services
  • Created awareness of victims' rights and services by delivering presentations to agencies, schools, and community groups
  • Maintained accurate records regarding client services and progress reports
  • Developed and oversaw procedures and policies for victim's advocacy program
  • Wrote individual safety and crisis plans and assessed ongoing risk assessments to decrease further harm
  • Acted as liaison between victims and law enforcement agencies to assist with filing police reports and explain informed consent
  • Attended court proceedings as an advocate for victims of sexual assault
  • Maintained records of victim contacts for use in emergency or crisis situations
  • Wrote comprehensive goals and patient treatment plans
  • Completed detailed documentation of sessions, patient notes and recommendations
  • Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups
  • Directed, coordinated and evaluated activities of staff and interns engaged in patient assessment and treatment
  • Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs
  • Met with patients and provided diagnoses and consultations
  • Consulted with other professionals, agencies and universities to discuss therapies, treatments, counseling resources and techniques
  • Evaluated clients' interests, abilities and needs alongside clinical presentations to develop targeted treatment plans
  • Provided crisis intervention, advocacy and support to victims of sexual assault
  • Developed educational programs on the topics of sexual assault prevention and awareness
  • Talked with family members during period when patients could not self-advocate
  • Provided occupational, educational and other informational services to individuals to aid in making educational or vocational plans
  • Collaborated with law enforcement, medical personnel, social workers, therapists and other professionals involved in responding to cases of sexual violence
  • Improved clients' compliance with treatment plans by advising on options and benefits
  • Assisted in the coordination of community resources for survivors of sexual assault
  • Facilitated individual counseling sessions with clients impacted by sexual violence
  • Collected information necessary for psychological diagnosis by interviewing, observing and surveying patients
  • Developed individual courses of treatment for each patient by evaluating goals, mental health and practical conditions
  • Created a safe environment for survivors to express their feelings without fear or judgement
  • Completed data and statistical analysis to define and forecast trends in crimes and target populations
  • Provided educational and outreach programs, prevention talks and other presentations to social service agencies, businesses and general public audiences
  • Assisted in developing policies related to responding to incidents of sexual violence within the community
  • Reviewed and analyzed violent crime reports to identify crime trends
  • Recognized by management for providing exceptional customer service
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools
  • Identified needs of customers promptly and efficiently
  • Collaborated with others to discuss new opportunities
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Completed day-to-day duties accurately and efficiently
  • Achieved cost-savings by developing functional solutions to problems
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Maintained schedule of class assignments to meet deadlines
  • Understood and followed oral and written directions
  • Assisted with customer requests and answered questions to improve satisfaction
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes
  • Worked with cross-functional teams to achieve goals
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Maintained updated knowledge through continuing education and advanced training.

Education

Psychology

Virginia Military Institute
Lexington, VA
05-2018

Skills

  • Attention to Detail
  • Building Trust and Relationships
  • Safety Planning
  • Intervention Planning
  • Emotional Awareness
  • Crisis Intervention
  • Analytical Thinking
  • Public Safety and Security
  • Assessment Skills
  • Stress Management
  • Strategic Planner
  • Patient Support
  • Violence Prevention
  • Administrative Management

Timeline

Domestic Abuse Victime Advocate

Magellan Health
10.2023 - Current

Operations Manager

US Army
08.2022 - 09.2023

Sexual Assault Victim Advocate

US Army
10.2020 - 10.2022

Air Defense Artillery Officer

United States Army (CPT)
05.2018 - 09.2023

Psychology

Virginia Military Institute

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Haley Scott