Haley Scott
Talking Rock,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Account Manager
Axis Capital
06.2024 - Current
- Perform advanced administrative tasks related to new and renewal business, including policy binding, issuance, and endorsements.
- Review policy documents for accuracy and compliance with regulatory standards.
- Identify opportunities for process improvement and efficiency enhancement within service delivery and underwriting operations.
- Acts as a key point of contact for brokers and clients, addressing inquiries, providing updates, and ensuring exceptional customer service.
- Cultivate and nurture relationships with key broker contacts and decision-makers through regular communication and engagement.
- Provide guidance and mentorship to junior team members, fostering a collaborative and supportive work environment.
- Maintain accurate records of policy and underwriting data, ensuring timely input and retrieval as needed.
- Utilize diary systems to track and manage information flow and deadlines effectively.
- Review underwriting documents and policies for accuracy and compliance with company guidelines and regulatory requirements.
- Review underlying policies and endorse changes as needed.
- Adhere to compliance standards and maintain accurate account files and underwriting documentation.
Commercial AR Specialist
Benevis
01.2023 - 05.2025
- Researched and resolved customer claims related to shortages, discount violations, and returns.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Managed monthly reconciliation schedules for assigned accounts.
Setup Analyst -Team Lead
CBC National Bank, Federal Bank of Florida
03.2017 - 01.2023
- Provides support by preparing and reviewing loan documents, entering application information into the loan system and work closely with brokers, loan officers and underwriters
- Send daily turn times to provide everyone the dates each department is working on.
- Coached team members in techniques necessary to complete job tasks.
- Reviewed, implemented and updated company records related to team activities for future reference.
Receptionist
Benich Dental
05.2016 - 03.2017
- Greeting patients as they arrive and answering phones
- Completing and filing insurance forms and dental billing records
- Scheduling and cancelling patient appointments.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Veterinary Assistant
Riverstone Animal Hospital
03.2013 - 05.2016
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted senior staff with blood analyses and physical assessments.
- Groomed and bathed animals to maintain hygiene and appearance.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted in examination and treatment of animals in veterinary clinic.
Education
High School Diploma -
Cherokee High School
Some College - Business Management
Herzing University
Online08.2014
Skills
- Computer profeciency
- Communication skills
- People skills
- Leadership experience
- Problem-solving abilities
- Office Support
- Verbal and Written Communication
- Payments Posting
- Strong Client Relations Skills
- Data Entry and Management
- Customer Service Support
- Microsoft Office
Timeline
Account Manager
Axis Capital
06.2024 - Current
Commercial AR Specialist
Benevis
01.2023 - 05.2025
Setup Analyst -Team Lead
CBC National Bank, Federal Bank of Florida
03.2017 - 01.2023
Receptionist
Benich Dental
05.2016 - 03.2017
Veterinary Assistant
Riverstone Animal Hospital
03.2013 - 05.2016
High School Diploma -
Cherokee High School
Some College - Business Management
Herzing University
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