Selfless Aide with a profound love and understanding for children of all ages. Exceptional childcare protocol and development knowledge. Culturally aware and adept at working with children with special needs. Excellent creativity skills to implement activities that are educational and fun for children.
Overview
9
9
years of professional experience
1997
1997
years of post-secondary education
Work History
Staff Aide
Family Life Rapha Treatment Center
Fort Payne, Alabama
09.2024 - 06.2025
Assisted in daily operations by organizing and maintaining supplies.
Supported team members with routine tasks and administrative duties.
Communicated effectively with staff to ensure smooth workflow.
Made sure clients were following all rules.
Created positive relationships with students through active listening and positive reinforcement of behavior expectations.
Helped train new employees on basic procedures and responsibilities.
Documented daily activities and reported any issues to management.
Managed inventory and ensured stock levels remained sufficient.
Provided clients with emotional support and companionship.
Assisted in meal prep and medication dispensing if needed.
Performed hands-on service tasks in assigned areas to successfully fulfill goals and objectives.
Helped maintain a safe learning environment by enforcing rules and regulations set forth by the school district.
Encouraged student self-advocacy skills within the classroom setting.
Ensured all students had access to appropriate educational resources needed for success in the classroom environment.
Implemented behavior management techniques such as redirection or timeouts when necessary.
Engaged students in meaningful conversations about their interests or daily experiences.
Assisted with maintaining orderly physical environment conducive to optimal growth, health and safety.
Assisted with meal planning to meet nutritional plans.
Facilitated communication within the office and with external partners.
Provided customer service, addressing inquiries and resolving issues promptly.
Utilized office equipment such as printers, copiers, and fax machines efficiently.
Maintained confidentiality of sensitive information and documents.
Handled incoming and outgoing mail and packages, including preparation for shipping.
Delivered messages and ran errands.
Operated photocopiers and scanners, facsimile machines and personal computers.
Monitored and directed work of lower-level clerks.
Cashier
Jacks Family Resturant
Geraldine, Alabama
01.2022 - 09.2024
Processed customer transactions efficiently at Jacks Family Restaurant.
Maintained cash register accuracy during busy service hours.
Assisted customers with menu selections and special requests.
Handled customer complaints professionally and promptly resolved issues.
Conducted daily cash drawer reconciliation at the end of shifts.
Trained new cashiers on operating procedures and customer service standards.
Ensured cleanliness and organization of the front counter area daily.
Accepted cash and credit card payments, issued receipts and provided change.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Operated cash register or POS system to receive payment by cash, check and credit card.
Collected payments and provided accurate change.
Greeted customers and answered any questions they had about the store's products and services.
Performed other duties as assigned by management.
Stocked shelves with merchandise when needed.
Helped customers find specific products, answered questions, and offered product advice.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Issued receipts, refunds, credits or change due to customers.
Answered customer questions and provided store information.
Delivered high level of customer service to patrons using active listening and engagement skills.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures, and customer services.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Processed sales transactions to prevent long customer wait times.
Followed company security procedures for handling large sums of money.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Balanced daily transactions on a computerized point-of-sale system.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Conducted price checks for special orders or discounts as requested by customers.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Processed returns and exchanges of merchandise in accordance with store policies.
Resolved customer complaints professionally in accordance with company policy.
Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Maintained work area and kept cash drawer organized.
Processed customer payments quickly and returned exact change and receipts.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Answered customers' questions and provided information on store procedures or policies.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Store Manager
Servant Mission Thrift Store
Valley Head, Alabama
01.2021 - 03.2022
Managed daily store operations and ensured smooth workflow.
Supervised staff scheduling and training to enhance team performance.
Oversaw inventory management and organized merchandise displays effectively.
Developed marketing strategies to promote store events and sales initiatives.
Handled customer inquiries and resolved issues promptly for satisfaction.
Implemented donation processing procedures to maintain store quality standards.
Maintained cleanliness and safety standards throughout the store environment.
Recruited, trained and supervised new employees.
Conducted daily store operations, including opening and closing procedures and cash handling.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Resolved customer complaints in a timely manner.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Managed daily banking activities such as deposits and withdrawals.
Ensured compliance with safety regulations and company policies.
Monitored inventory levels and placed orders to restock shelves.
Established customer service standards and monitored staff compliance.
Maintained accurate records of employee performance reviews.
Strengthened work flow productivity by hiring, managing and developing top talent.
Evaluated store performance and incorporated feedback to implement improvement plans.
Established store tactics and strategies to achieve operational performance and sales goals.
Performed regular price checks to ensure competitive pricing.
Developed strategies to maximize sales and profitability.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Updated POS system with new products and promotional offers.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Planned special promotions or discounts based on market trends.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Identified opportunities for cost savings through waste reduction initiatives.
Developed relationships with suppliers to negotiate better prices.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Debone Line Worker
Kochs Food
Collinsville, Alabama
01.2016 - 09.2019
Operated tools for deboning poultry in a fast-paced production environment.
Followed safety and sanitation protocols to maintain a clean workspace.
Assisted team members with processing tasks to ensure production efficiency.
Inspected poultry products for quality and proper cut specifications.
Collaborated with colleagues to meet daily production goals and standards.
Maintained equipment cleanliness to support safe operations on the debone line.
Reported any equipment issues or concerns to supervisors promptly.
Participated in training sessions to learn best practices and improve skills.
Removed bones from poultry meat using hand knives or automated machines.
Ensured that all USDA standards were met throughout the entire process.
Maintained accurate records of production, including weights, yields, and other data.
Cleaned work area, equipment, tools, and utensils according to established sanitation procedures.
Reported any problems or malfunctions immediately to supervisors or maintenance personnel.
Checked and maintained the quality of deboned poultry products to meet company standards.
Stacked boxes onto pallets once they are filled with packaged product.
Performed preventative maintenance on production line equipment as needed.
Weighed packages of deboned poultry products before shipping them out.
Transported materials between various locations within the facility as needed.
Monitored conveyors for proper functioning during the deboning process.
Behavioral Health Technician & Substance Abuse Group Facilitator at New Life Treatment CenterBehavioral Health Technician & Substance Abuse Group Facilitator at New Life Treatment Center