HALEY SCRANTON
Student
Avondale,AZ
Summary
Developed skills in fast-paced retail environment, focusing on customer service and team leadership. Excel in managing transactions, resolving issues, and maintaining high standard of accuracy and efficiency. Seeking to leverage these transferrable skills while transitioning into new field.
Possessing excellent interpersonal skills and positive, upbeat attitude. Understanding customer service principles and cash handling procedures, with focus on accuracy and efficiency. Committed to delivering exceptional service and fostering welcoming environment.
Friendly and creative, bringing solid foundation in digital marketing principles and strategies. Knowledgeable about search engine optimization and social media management, coupled with proficiency in content creation and analytics tools. Ready to drive engagement and support brand growth through innovative campaigns.
Overview
2
2
years of professional experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Head Cashier
Urban Air Adventure Park
05.2024 - 08.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Front of House team member
Chick-fil-A
06.2022 - 10.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
La Joya Community High School
Avondale, AZ05.2025
Skills
Communication & Interpersonal Skills
Customer Service & Team Collaboration
Digital & Technical Proficiency (Vast knowledge of digital media tools such as Canva, CapCut, iMovie, Adobe Lightroom Classic, Adobe Photoshop)
Organizational & Time Management
Psychology & Human Behavior Understanding
Problem-solving
Cleaning
Heavy lifting
Accomplishments
- Trained 14 new hires on sales and service techniques.
- Resolved product issue through consumer testing.
- Used Photoshop and PowerPoint to often create event flyers
Awards
Top 100-200 out of 600 of my '25 graduating senior class
Categorized “gifted and talented”
Majority AP/High Honors classes
First generation College Student (Arizona State Universit)
Timeline
Head Cashier
Urban Air Adventure Park
05.2024 - 08.2025
Front of House team member
Chick-fil-A
06.2022 - 10.2022
High School Diploma -
La Joya Community High School
Languages
English
Native or Bilingual
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