Summary
Overview
Work History
Education
Skills
Certification
Timeline
Haley Self

Haley Self

Global Administrator
McKinney,TX

Summary

Certified Microsoft Professional, bringing four years of expertise in IT solutions for multitudes of businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies. Proficient in Microsoft 365 and Office 365.

Overview

6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Global Administrator/Help Desk Engineer

NistAssist, Microsoft
06.2021 - Current
  • In this role, as a Global Administrator for multiple Microsoft 365 tenants, I manage user accounts and devices.
  • I ensure each client is up-to-date on security compliance and security recommendations by Microsoft professionals.
  • Deploy Intune services on company-owned devices.
  • Execute password resets, multi-factor authentication setup, OneDrive needs, SharePoint requests, Teams setup, and any other needs of the user as requested by the tenant.
  • Provide end users with specialized computer maintenance and management services.
  • I provide remote device orientation and setup using administrative rights to match the needs of the individual and the organization.
  • Proficient customer service skills and a tech-savvy background are imperative for this position.

Call Center Associate

Global Tel Link, GTL
11.2020 - 06.2021
  • Worked with multiple complex software platforms to aid customers with diverse issues, all while taking up to 50 calls a day.
  • My role included supporting software and hardware issues, investigating them, and determining resolutions.
  • I issued RMA procedures if needed and tracked the process.
  • Balanced assigned tickets, created new cases, and solved or escalated a case efficiently in a fast-paced environment.
  • I was considered a top performer in regards to ticket resolution counts and productivity each month.

IT Helpdesk Engineer

Virtual Dynamic Technologies
09.2019 - 11.2020
  • In my first role in IT, as a new profession, I was able to learn quickly to keep up with the demands of the job.
  • I successfully worked on two separate helpdesk ticketing systems.
  • Managed a wide range of hardware and software-based issues.
  • On-site duties were a regular requirement.
  • I worked as an Office 365 global admin, which included managing user’s accounts, software, and cloud services.
  • Setting up new users, installing software, granting user permissions to mailboxes or share points, etc., creating shared mailboxes, updating licenses, and working directly with Microsoft support to solve difficult issues that required escalation.

Dental Assistant

Stonebridge Dental
07.2017 - 11.2019
  • Worked clinically with doctors, patients and other medical staff to ensure smooth completion of all dental procedures
  • Secretarial work such as answering phones, scheduling, sending emails, and faxing.

Education

Carrington College
01.2011 - 05.2013
I acquired my associate degree for dental assisting. I was able to ace the state exam and gain my certification as a dental assistant as an intern and went on to be hired by that same dental practice.

Skills

    Microsoft Azure AD

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Certification

MS- 900 Microsoft 365 Certified: Fundamentals

Timeline

MS- 900 Microsoft 365 Certified: Fundamentals

07-2023
Global Administrator/Help Desk Engineer - NistAssist, Microsoft
06.2021 - Current
Call Center Associate - Global Tel Link, GTL
11.2020 - 06.2021
IT Helpdesk Engineer - Virtual Dynamic Technologies
09.2019 - 11.2020
Dental Assistant - Stonebridge Dental
07.2017 - 11.2019
Carrington College - ,
01.2011 - 05.2013

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Haley SelfGlobal Administrator