Haley Shipley
Norman,OK
Summary
Dynamic Crew Lead with proven skills in motivational leadership and team collaboration. Awarded Super chick of the month, she has successfully trained and mentored teams, consistently achieving high performance and client satisfaction.
Overview
5
5
years of professional experience
Work History
Crew Lead
2 Green Chicks
Norman, OK
03.2023 - Current
- Trained and mentored new team members on cleaning techniques and best practices.
- Supervised daily cleaning operations, ensuring adherence to safety and sanitation standards.
- Conducted regular inspections to maintain quality standards and address issues promptly.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
- Maintained cleanliness and sanitation of facilities, ensuring compliance with health and safety standards.
- Implemented eco-friendly cleaning practices, reducing chemical usage while maintaining high cleanliness levels.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
Shift Manager
Bealls
Chickasha, OK
04.2021 - 03.2023
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members, promoting a collaborative work environment.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Implemented visual merchandising strategies, enhancing product presentation and customer engagement.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction rates.
- Collaborated with upper management on strategic initiatives to enhance operational efficiency.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Excelled in every store position and regularly backed up front-line staff.
Online Grocery Associate
Walmart
Chickasha, OK
08.2020 - 04.2021
- Trained new associates on operational procedures and best practices for online grocery services.
- Monitored order accuracy and resolved discrepancies to uphold high service standards.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
Education
High School Diploma -
Chickasha High School
Chickasha, OK08-2020
Skills
- Motivational leadership
- Training and mentoring
- Task delegation
- New hire training
- Crew oversight
- Vehicle operations
- Problem-solving
- Team player
- Punctual and dependable
- Time management
- Attention to detail
Timeline
Crew Lead
2 Green Chicks
03.2023 - Current
Shift Manager
Bealls
04.2021 - 03.2023
Online Grocery Associate
Walmart
08.2020 - 04.2021
High School Diploma -
Chickasha High School
Awards
Super chick of the month!
Super chick of the month is an award voted on by your peers! A super chick shows hard work, kindness, and attention to detail. I won this award in September 2023!