Haley Smith
Bastrop,TX
Summary
SHRM-CP Certified Human Resources and Benefits Professional with extensive experience in restaurant and retail operations and management. Solid understanding of documentation, recordkeeping and compliance requirements. Advanced organizational, problem-solving and relationship-building skills. Experienced team and project manager in both retail and corporate environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources & Benefits Administrator
Pluckers Wing Bar
07.2019 - 10.2023
- As a Human Resources and Benefits Administrator, I played a pivotal role in ensuring the smooth and efficient operation of the HR department
- My responsibilities encompassed a wide range of tasks including FMLA administration, onboarding and maintaining employee records using a combination of HRIS and internal programs, and managing benefits administration for all qualifying employees
- In my position, I also assisted in the development and implementation of HR policies and procedures
- I supported and effectuated HR initiatives, such as employee engagement programs and performance management, while ensuring compliance with labor laws
- I was required to handle confidential employee information with the utmost discretion and maintain data integrity
- In my role as Benefits Administrator, I was required to provide guidance to employees on available benefits options, helping them make informed decisions
- I managed the enrollment and changes in benefits through the HRIS and Carrier websites ensuring accurate and up-to-date records
- I was also tasked with coordinating and executing the annual Open Enrollment process for employee benefit plans.
Team Lead (Salary)
Kerbey Lane Cafe
05.2018 - 07.2019
- Tasked with facilitating the store's training program with emphasis on team member retention
- Job duties required organization, delegation, and teamwork
- Required navigation of company's extensive online training programs, and statistical analysis of store to store training completion comparisons
- Execute new and vetted team member evaluations and assessments, including store leader evaluations and assessments
- In charge of coaching and guiding store leaders in company policy, procedure, and proper leadership techniques
- In charge of special projects pertaining to store's overall maintenance, upkeep, and overall processes and procedures
- Implemented key changes that directly improved team member retention, and store profits in key quarters
- Team Lead responsibilities also included general store lead responsibilities focused around running a profitable shift through proper guest service techniques, labor knowledge, and key decision making.
Server/trainer
Kerbey Lane Cafe
09.2015 - 08.2017
- Provide guest with an high-quality and thoughtful dining experience through prompt service, customer service skills, and excellent food
- Promote food products and add-ons to encourage an exceptional experience for guests
- Job duties include basic cash handling and cleaning duties
- As a trainer, job duties include training incoming team members in procedures and protocols of company including the Kerbey Lane Mission Statement and The Ten Steps of Service.
On Duty Manager
Tiff's Treats Cookie Delivery
10.2013 - 09.2015
- Helped oversee store operations such as consistently checking for new orders, taking orders, effectively printing out new orders following gift message guidelines and policies, ensuring orders get made properly and under proper time frame, and assisting walk-in customers
- Duties also included overseeing other employees when store manager is not present, and conducting employee reviews
- Other responsibilities included conducting inventory, cleaning and stocking, as well as tasks associated with kitchen duties, delivery driver, and trainer work.
Tiff's Treats Cookie Delivery 101 Instructor
Tiff's Treats Cookie Delivery
10.2013 - 09.2015
- Program intended to be an entry level training course for new employees
- Instructors issue new uniforms, assist in filling out new hire paperwork including W-4, I-9, and other documentation
- Instructor enthusiastically goes over key principles and policies of the company to new employees, using various tools such as PowerPoint presentations and videos
- As well, instructor initiates various team building activities, and answers any and all questions brought forth by the group.
Store Manager
Sally Beauty Supply and Equipment
07.2013 - 03.2014
- Run and oversee store operations such as sales and quota, training of new staffers, interviewing and hiring new employees, budget, inventory, ordering, payroll, scheduling, and cash control
- Enforced rules and policies of the company which included frequent meetings with employees, the proper use of disciplinary action such as written warnings and reprimands, and the termination of employees when necessary in close cooperation with Human Resources.
Education
Bachelor of Arts and Social Sciences - History & Political Science
St. Edward's University
Austin, TX01.2018
Skills
- Human Resources Background
- Restaurant & Retail Manager Background
- Benefits Administration Expertise
- HRIS Proficiency
- Recruitment and Onboarding
- Data Analysis Capabilities
- Teamwork and Collaboration
- Employee Relations Management
- Policy Interpretation
- Leave of Absence Coordination
- Microsoft Office Proficiency
- Training and Development
Certification
- SHRM-CP
- TABC
- Texas State Food Manager Certification
Timeline
Human Resources & Benefits Administrator
Pluckers Wing Bar
07.2019 - 10.2023
Team Lead (Salary)
Kerbey Lane Cafe
05.2018 - 07.2019
Server/trainer
Kerbey Lane Cafe
09.2015 - 08.2017
On Duty Manager
Tiff's Treats Cookie Delivery
10.2013 - 09.2015
Tiff's Treats Cookie Delivery 101 Instructor
Tiff's Treats Cookie Delivery
10.2013 - 09.2015
Store Manager
Sally Beauty Supply and Equipment
07.2013 - 03.2014
Bachelor of Arts and Social Sciences - History & Political Science
St. Edward's University
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