Haley Smith

• Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
• Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, cupping, manual therapy and hot stone massages
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.

Worked alongside physical trainers, chiropractors, dietitians, and cognitive therapists to deliver comprehensive care.

Conducted thorough postural evaluations to customize bodywork modalities for each client.

• Developed, managed and maintained patient treatment records and care programs.

• Delivered effective and appropriate techniques with professionalism and enthusiasm which included: deep tissue, neuromuscular facilitation, trigger point therapy, cranio-sacral therapy, sports massage, cupping, scraping, and isometric stretching.

• Provided individualized treatment plans to up to 6 patients daily while communicating detailed information on postural improvement, stretching, strengthening, proper biomechanics, and overall health and wellness.

• Booked appointments, answered phones, greeted clients, handled payments, and verified insurance benefits.

• Increased office productivity by implementing a paperless organizational system that digitized all active and inactive patient medical records.

• Transcribed doctor's notes, verified insurance benefits, and reviewed and verified billing codes used by the chiropractor before reaching the billing manager.

• Collaborated with office staff and the provider prepare and set up rooms with adequate supplies and equipment.

• Successfully scheduled patient appointments, delivered exceptional customer experience

• Maintained accurate and up to date medical records for over 300 active patients.

• Increased office productivity by implementing a paperless organizational system that digitized all active and inactive patient medical records.

• Performed 15 hours of massage per week utilizing a wide range of therapeutic methods.