HALEY SMITH
Hurst,TX
Summary
Diligent Regional Support Manager with a solid background in administration, providing comprehensive assistance to multiple branches. Skilled in implementing strategic initiatives and fostering cross-functional collaboration to enhance operational efficiency. Demonstrated ability in team leadership and problem-solving to drive regional success.
Overview
8
8
years of professional experience
Work History
Regional Support Manager
Caliber Collision
09.2024 - Current
- Partnered with Regional Managers to identify and address operational opportunities, leading to measurable improvements in center performance across the region.
- Drove financial success by ensuring consistent adherence to key financial metrics.
- Collaborated with regional leadership to track progress on performance goals, providing actionable insights to drive sustained financial success.
- Fostered strong relationships with team members to enhance collaboration and achieve shared goals.
- Managed Office Manager responsibilities while supporting regional operations, ensuring seamless daily operations and service delivery.
- Coordinated with cross-functional teams to identify operational gaps, fostering a culture of collaboration that led to marked progress in performance metrics.
Office Manager
Caliber Collision
11.2022 - 09.2024
- Spearheaded accounting and HR administration, optimizing Accounts Receivable and Accounts Payable to ensure accuracy and compliance with company policies.
- Supported team members by providing essential tools, training, and resources to enhance job performance and improve productivity.
- Prepared and finalized financial documentation, including reconciling accounts, for end-of-month close.
- Ensured accurate and timely payroll processing and maintained comprehensive HR records for all center associates, contributing to smooth daily operations.
- Analyzed financial discrepancies, identifying root causes and implementing corrective measures that strengthened fiscal integrity.
- Analyzed financial trends to optimize budget allocation, leading to substantial cost savings and improved resource management.
Strategic Accounts Specialist
Caliber Collision
04.2022 - 11.2022
- Processed and managed client and account agreements across multiple business lines, ensuring all specifications, requirements, and approvals were met.
- Coordinated EFT setup in collaboration with the AR team, verifying bank account details and W-9 documentation for accuracy and compliance.
- Supported large-scale projects in partnership with Integration and Operations teams.
- Proactively managed document renewals, ensuring business documents were delivered to clients prior to expiration to maintain uninterrupted service.
- Monitored reports and analyzed data, communicating status updates, deadlines, and pending items to ensure timely onboarding of new clients and accounts.
- Streamlined client onboarding processes by implementing a tracking system, resulting in a noticeable reduction in setup time and increased client satisfaction.
Case Manager
DeMars & Associates
10.2020 - 04.2022
- Managed end-to-end case files, processing arbitration cases from intake through closure while ensuring accuracy, completeness, and compliance.
- Coordinated and scheduled arbitration hearings, ensuring timelines were met and cases progressed efficiently.
- Maintained and organized digital case documentation, managing online storage and distributing materials for review to ensure all parties had timely access.
- Served as a primary point of contact for consumers and arbitrators, communicating via phone and online platforms to gather information and coordinate next steps.
- Streamlined case management processes, leading to noticeable gains in processing speed and improved case closure rates.
- Enhanced case tracking systems to improve oversight, resulting in substantial improvements in response times and overall client satisfaction.
Office Administrator
Caliber Collision
07.2018 - 11.2019
- Delivered exceptional customer service by greeting customers, resolving inquiries, and maintaining high satisfaction through friendly, professional interactions.
- Managed financial administrative functions, including Accounts Payable, Accounts Receivable, cash handling, and payroll processing.
- Provided HR administrative support, maintaining employee records, and assisting with training and onboarding for front office staff.
- Analyzed financial records and identified discrepancies, implementing corrective measures that strengthened financial accuracy and compliance.
- Fostered a positive team environment by mentoring new staff, promoting collaboration and boosting overall morale.
- Evaluated payroll discrepancies, implementing corrective actions that enhanced compliance and reduced errors significantly.
Education
Associate of Arts - Business Administration
Tarrant County College
12-2026
Skills
- Operations Management
- Process Improvement
- Customer Service
- Detail-Oriented
- Data Entry
- Training Delivery
- Problem-Solving
- Financial Management
- Business Analysis
- Teamwork and Collaboration
- Typing: 85 WPM (Touch, Verified)
About Me
I am passionate about supporting teams, improving processes, and ensuring day-to-day operations run efficiently and accurately. I also enjoy managing financial and administrative processes that help teams and businesses succeed.
Timeline
Regional Support Manager
Caliber Collision
09.2024 - Current
Office Manager
Caliber Collision
11.2022 - 09.2024
Strategic Accounts Specialist
Caliber Collision
04.2022 - 11.2022
Case Manager
DeMars & Associates
10.2020 - 04.2022
Office Administrator
Caliber Collision
07.2018 - 11.2019
Associate of Arts - Business Administration
Tarrant County College