Haley Sneden
Stockbridge,GA
Summary
Driven and adaptable professional with a solid background in customer service and office management, notably at HWC Logistics. Excelled in enhancing document organization by implementing an efficient filing system, demonstrating exceptional problem-solving and computer literacy skills. Proven track record in fostering teamwork and delivering outstanding customer service, ensuring seamless operations and positive customer interactions.
I am an extremely hard worker and am willing to learn anything involved with the job!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Worker
HWC Logistics
08.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments..
- Maintained digital and physical files for projects, business records and customer accounts.
- Executed record filing system to improve document organization and management.
- Offered superior guest relations by greeting and guiding visitors to appointments and staff members.
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Freed up staff to focus on advanced work by answering basic telephone calls, emails and letter inquiries.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
FOH Team Member
Truett’s Chick-fil-A
01.2022 - 05.2022
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Processed customer payments and balanced cash drawers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
Cashier/Bagger
Publix
04.2021 - 11.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
Woodland High School
Stockbridge, GA05.2021
Skills
- Communication
- Problem Solving
- Active Listening
- Active Learning
- Computer Literacy
- Critical Thinking
- Adaptability
- Teamwork
- Ability to Multitask
- Customer Service
Certification
I am CPR Certified.
Timeline
Office Worker
HWC Logistics
08.2022 - Current
FOH Team Member
Truett’s Chick-fil-A
01.2022 - 05.2022
Cashier/Bagger
Publix
04.2021 - 11.2021
High School Diploma -
Woodland High School
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