Haley Southerland
Prosper
Summary
Compassionate and service-driven professional with extensive experience supporting individuals and families through caregiving, education, and client-focused roles. Skilled in advising, mentoring, and advocating for others while maintaining professionalism, empathy, and confidentiality. Strong communicator with a passion for helping people navigate resources, overcome challenges.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Autism Support Educator/Behavioral Technician
Autism Response Team
Celina
11.2025 - Current
- Supported autistic children in educational and developmental settings using individualized approaches
- Assisted with skill-building in communication, social interaction, and emotional regulation
- Collaborated with educators, therapists, and caregivers to ensure consistent care strategies
- Maintained accurate documentation of behaviors, progress, and milestones
- Created a safe, structured, and encouraging environment for learning and growth
Caregiver /Direct Support Provider
A BrighterFuture ABI
Lexington
04.2023 - 08.2025
- Provided consistent emotional, physical, and practical support to individuals and families with diverse needs
- Assisted with daily living tasks while maintaining dignity, respect, and confidentiality
- Built trusting relationships through active listening and compassionate communication
- Advocated for clients by connecting them with appropriate resources and services
- Monitored progress and adjusted support strategies to meet evolving needs
Receptionist/Customer Service Representative
Luce Center
Wilmore
08.2021 - 05.2023
- Managed calls at high-volume while providing high-quality customer service in fast-paced environments
- Updated and recorded customer or client information to maintain accounts.
- Resolved customer concerns professionally and efficiently
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted visitors and directed them to appropriate departments.
- Managed multiple priorities while maintaining accuracy and attention to detail
- Strengthened communication and problem-solving skills applicable to advising roles
Education
Associate of Science - Kinesiology
Asbury University
Wilmore, Kentucky 08.2020 - 05.2024
Skills
- Alumni & Student Support
- Case Management & Advising
- Caregiving & Advocacy
- Autism Support & Education
- Active Listening & Empathy
- Conflict Resolution
- Resource Coordination
- Documentation & Reporting
- Time Management
- Customer & Client Service
Timeline
Autism Support Educator/Behavioral Technician
Autism Response Team
11.2025 - Current
Caregiver /Direct Support Provider
A BrighterFuture ABI
04.2023 - 08.2025
Receptionist/Customer Service Representative
Luce Center
08.2021 - 05.2023
Associate of Science - Kinesiology
Asbury University
08.2020 - 05.2024