Haley Spicer
Oxnard,CA
Summary
Valuable employee who exceeds in time management , customer relations and money handling. Demonstrates what it means to understand and meet all employer expectations. Highly proficient in multiple computer applications such as Excel, Word,EMR, and Outlook. Works well in high stress positions.
Overview
7
7
years of professional experience
Work History
Front Office Coordinator
Westlake Eye Surgery Centers
12.2022 - 06.2023
- Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process
- Coordinates patient files and ensures that proper documentation is in each file
- Manages phones, screens calls to determine information that is needed
- Scans and enters insurance cards and ensures accuracy of information
- Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications
- Works along side Surgery Coordinators to ensure accurate patient information.
Office Assistant
Leon's Transmission
04.2022 - 12.2022
- Effectively schedule vehicle diagnostic test and transmission services to accordingly fit in with the work we currently have
- Keep account for petty cash and maintain an Excel report on all checks that are being written out
- Receive a high volume of calls and effectively answer all questions
- High detail on notes for the manager to be able to help price out a customer
- Update the Excel spreadsheet to keep track of the daily task we have completed
- Contact customers to keep them updated on all services that are being performed and call them to advise them of when vehicle is ready for pickup
- Work with regional manager to coordinate vehicle pickups by our tow truck service
Medical Insurance Specialist/Front Office
Elite Rehab
10.2021 - 04.2022
- Verify insurance benefits
- Maintain appointment schedule for patients
- Coordinates patient schedule with their post operation surgery schedule
- Ensures that patient charts are pulled and information is up-to-date prior to their surgery date
- Answer incoming phone calls and help with the needs of the patient
- Manage all incoming and outgoing faxes
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
- Assist with patient medical records
- Review physical therapy benefits with the patient and ensure their understanding of any out of pocket expenses
- Set up patient charts for each new patient, responsible for filing and auditing patient charts, checking for completeness and accuracy of the medical transcription
- Requests referrals and authorizations as needed
- Collect all copays and outstanding balances
Recreation Aide
MWR, Port Hueneme
06.2017 - 11.2021
- Morale, Welfare and Recreation (Flex 0-40 hours per week, Nbvc bowling lanes -
- Greet customers when they walk inside
- Coordinate bowling parties over the phone
- Host MWR bowling events / command functions
- Close out customers with the correct amount of games and bowling shoes
- Apply appropriate discounts where necessary
- Help assist the porters with opening and closing procedures
- Opening and closing drawer reports
- Inventory management
- Staff training
- Needham Theater-
- Greet customers as they walk in
- Assist customers to their seats
- Rang customers up on our POS system
- Effectively serve a high volume of customers
- (Ex: 50 -600 people per movie)
- Clean up in-between each movie to ensure an enjoyable movie outing
- Inventory management
- Staff training
Front Desk Receptionist
Volkswagen Group of America
08.2020 - 10.2021
- Answer a variety of different phone calls (ex: sales, parts, and service calls)
- Help locate the right department a customer would need (Ex: finance, or vehicle leasing office, service, parts)
- File customers invoice alphabetically for a faster checkout process
- Schedule appointments with all the appropriate concerns the customer may be having with their vehicle
- Trained new customer service staff
- Sold parts and car accessories
Shift Leader
Dairy Queen
05.2016 - 06.2017
- Opened and closing shift manager 2
- Counted our daily drawers and inputted the amount into a Excel spreadsheet to check for overage or underage 3
- Managed all incoming inventory and daily orders 4
- Processed all deliveries and stocked the refrigerators accordingly 5
- Assisted on register when the restaurant got busy 6
- Delegated all job duties to my staff and coordinated breaks and lunches
Education
Associate of Arts - Natural Science
Oxnard Community College
4000 S Rose Ave Oxnard CA 9303312.2020
Skills
- Cash Handling (6 years)
- Microsoft office and excel (4 years)
- Customer Service (6 years)
- POS (6 years)
- Microsoft Word (4 years)
- Food Preparation (4 years)
- Shift Management (2 years)
- Computer Skills (6 years)
- Food Service (5 years)
- Food Safety (5 years)
- Insurance verification (Less than 1 year)
- Office Administration (2 years)
- Medical Scheduling (Less than 1 year)
- English
- Certifications and Licenses
- CPR/AED
- February 2021 to February 2023
- Food Handler Certification
- Assessments
- Attention to detail — Proficient
- October 2022
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Full results: Proficient
- Protecting patient privacy — Proficient
- February 2022
- Understanding privacy rules and regulations associated with patient records
- Medical billing — Proficient
- December 2021
- Understanding the procedures and forms used for medical billing
- Customer focus & orientation — Proficient
- April 2021
- Responding to customer situations with sensitivity
- Filing & organization — Completed
- February 2021
- Arranging and managing information or materials using a set of rules
- Full results: Completed
- Home health aide skills — Proficient
- Providing care to patients in a home setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Front Office Coordinator
Westlake Eye Surgery Centers
12.2022 - 06.2023
Office Assistant
Leon's Transmission
04.2022 - 12.2022
Medical Insurance Specialist/Front Office
Elite Rehab
10.2021 - 04.2022
Front Desk Receptionist
Volkswagen Group of America
08.2020 - 10.2021
Recreation Aide
MWR, Port Hueneme
06.2017 - 11.2021
Shift Leader
Dairy Queen
05.2016 - 06.2017
Associate of Arts - Natural Science
Oxnard Community College
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