Haley Springer
Poinciana,Florida
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling parties of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server & Certified Trainer
New York Beer Project
Winter Garden , FL
02.2024 - Current
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated TOAST POS terminal to input orders, split bills and calculate totals.
- Conducted on-the-job training sessions with newly hired FOH employees.
- Provided feedback and advice to FOH personnel on best practices in customer service.
- Maintained accurate records of employee training activities, including attendance and evaluation scores.
Bartender
Bull Island Brewing Company
Hampton, Virginia
10.2023 - 01.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Kept track of all food orders made by customers and communicated them promptly to kitchen staff.
- Processed payments accurately and efficiently with TOAST POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Built rapport with bar regulars to ensure return business.
Server & Host
Clementine Cafe
Harrisonburg, VA
09.2018 - 08.2020
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
Bachelor of Arts - Modern Foreign Languages
James Madison University
Harrisonburg, VA05-2012
Master of Science - Secondary Education
Old Dominion University
Norfolk, VASkills
- Exceptional customer service
- High-volume dining
- Positive and professional
- Team member support
- Food safety oversight
- Food and beverage pairings
- Food sales and promotion
- Effective customer upselling
Certification
- Servsafe Food Handler's Certification
Timeline
Server & Certified Trainer
New York Beer Project
02.2024 - Current
Bartender
Bull Island Brewing Company
10.2023 - 01.2024
Server & Host
Clementine Cafe
09.2018 - 08.2020
- Servsafe Food Handler's Certification
Bachelor of Arts - Modern Foreign Languages
James Madison University
Master of Science - Secondary Education
Old Dominion University
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