Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Stahl

Ponca City,OK

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Owner

Piggies and Pearls LLC
Ponca City, OK
01.2022 - 09.2024
  • Researched potential partners in order to expand services offered.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Managed daily operations of business, including hiring and training staff.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided direction and guidance to employees.
  • Oversaw budgeting and financial management.
  • Implemented quality assurance processes to ensure product excellence.
  • Set pricing structures according to market analytics and emerging trends.

Customer Service Representative

ROI Checker
Ponca City, OK
09.2022 - 01.2024
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided accurate information about products and services to customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Bookkeeper

Ponca City Discount Foods Grocery Store
Ponca City, OK
12.2013 - 07.2014
  • Verified accuracy of vendor invoices against purchase orders prior to payment processing.
  • Developed internal control procedures to ensure accurate recordkeeping.
  • Maintained and reconciled general ledger accounts.
  • Ensured accuracy in all accounting entries and records.
  • Assisted with the preparation of budgets and forecasts.
  • Processed accounts payable and receivable transactions.
  • Conducted monthly bank reconciliations.

Education

GED -

Pioneer Technology Center
Ponca City, OK
01-2002

Skills

  • Budget Administration
  • Deadline-oriented
  • Accuracy and Precision
  • Data Entry
  • Inbound and Outbound Calling
  • Information Security
  • Computer Proficiency
  • Complaint Handling
  • Researching
  • Follow-up skills
  • Adaptive team player
  • Professional telephone demeanor

Timeline

Customer Service Representative

ROI Checker
09.2022 - 01.2024

Owner

Piggies and Pearls LLC
01.2022 - 09.2024

Bookkeeper

Ponca City Discount Foods Grocery Store
12.2013 - 07.2014

GED -

Pioneer Technology Center
Haley Stahl