Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Haley Starnes

Asheville,NC

Summary

Dynamic Assistant Manager with a proven track record at Mountain Madre Mexican Kitchen, excelling in team management and customer service. Enhanced accuracy in cash handling and inventory forecasting, while fostering team morale and improving performance through constructive feedback. Skilled in multitasking and adept at recruiting top talent to drive business success.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Mountain Madre Mexican Kitchen and Agave Bar
04.2024 - Current
  • In charge of multiple employees, jobs, and tasks.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Defined clear targets and objectives and communicated to other team members.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Server/Bartender

Mountain Madre
08.2021 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Assistant Manager

Cinemark
03.2018 - 08.2021
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintain good service, and good guest interactions while working in a high volume setting.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Bachelor of Arts - Women And Gender Studies/ Psychology

University Of North Carolina At Asheville
Asheville
05-2021

Skills

  • Recruiting and interviewing
  • Sales monitoring
  • Budget assistance
  • Team Management
  • Knowledgeable of products
  • Team Morale
  • Multitasking

Interests

  • Hiking
  • Community Cleanup
  • Thrifting clothes and furniture
  • Discovering new music
  • Exploring cities and nature

Timeline

Assistant Manager

Mountain Madre Mexican Kitchen and Agave Bar
04.2024 - Current

Server/Bartender

Mountain Madre
08.2021 - Current

Assistant Manager

Cinemark
03.2018 - 08.2021

Bachelor of Arts - Women And Gender Studies/ Psychology

University Of North Carolina At Asheville

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