Hostess
Citris Grill
11.2019 - 03.2020
- Answered customer questions about hours, seating, and menu information, and answered phone calls to take orders, give information and document reservations.
- Maintained a happy and friendly disposition throughout shifts towards customers and staff alike.
- Greeted customers upon arrival and provided a friendly and warm presence throughout their experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservations simultaneously.
- Minimized customer service complaints by managing customer expectations during busy periods.
- Rearranged tables and chairs for large parties without disrupting customers.
- Organized, stocked and cleaned the front lobby during shifts to maintain an orderly appearance.
- Closed the restaurant in a clean and orderly fashion.
