HALEY STEVENS
Mansfield,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Amazon
Customer Service Represenative
Irving, TX
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Front Desk Assistant
LASER BAR MEDSPA
Dallas, TX
01.2020 - 12.2022
- Collaborated with team members to ensure secure handling and storage of sensitive patient information in compliance with healthcare regulations and best practices
- Communicated effectively with patients, staff, and visitors to maintain a secure and welcoming environment while adhering to strict confidentiality requirements
- Demonstrated strong attention to detail and problem-solving skills when identifying and reporting potential security risks or vulnerabilities in front desk procedures
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Handled payment and bill processing, change giving and payment collecting for guests.
Education
Certificate - Information Systems Administration
YEAR UP UNITED / DALLAS COLLEGE
Dallas, TX02.2025
High School Diploma -
Lake Ridge High School
Mansfield, TX05.2022
Skills
- Proficient in Kali Linux, Microsoft Office 365, Slack, Zoom, Canva, and Dropbox
- Customer service
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Call center experience
- Call center operations
- Data entry
- Active listening
- Microsoft Excel
- Complaint handling
- Conflict resolution
- Typing
- Cold calling
- Leadership
- Computer skills
AREAS OF EXPERTISE
Troubleshooting | Technical Support | Collaboration Strategies | Problem Resolution | Adaptability | Team Collaboration
Timeline
Amazon
Customer Service Represenative
01.2023 - Current
Front Desk Assistant
LASER BAR MEDSPA
01.2020 - 12.2022
Certificate - Information Systems Administration
YEAR UP UNITED / DALLAS COLLEGE
High School Diploma -
Lake Ridge High School