Summary
Overview
Work History
Education
Skills
Timeline
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Haley (Stone) Marcum

Haley (Stone) Marcum

2404 BurningTree Dr SE Decatur,AL

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Hardworking and reliable Patient Encounter Specialists with strong ability in checking patients in and out, helping the patients with anything they need. Offering great performance history and organization. Positive and upbeat with excellent communication skills, proactive and punctual with team-oriented mentality.

Overview

11
11
years of professional experience

Work History

Patient Encounter Specialists

UAB Community Psychiatry
Birmingham, AL
10.2023 - Current
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered telephones and directed calls to appropriate medical or administrative staff.

Liason/Supervisor of Operations

Quality Service Partners LLC
Bessemer, AL
05.2019 - 10.2023
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Delegated work to staff, setting priorities and goals.
  • Built strong operational teams to meet process and production demands.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Communication between customers and other companies by phone and apps.

Pharmacy Technician

Walgreens
Tuscaloosa, AL
06.2017 - 07.2019
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Prepared prescription transfers to other pharmacies.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Established or maintained medications and other patient profiles, as well as entering their insurance information.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Answered telephones to respond to questions or requests by the insurance companies or by the patients.
  • Entered prescription information into computer databases.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed filing of prescriptions, both electronically and manually.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.

Commercial Cleaner

Alabama Etc. LLC
Tuscaloosa, AL
07.2016 - 12.2018
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Washed and polished glass windows and doors to keep entryways clear and professional.

Manager's Assistant

Dollar Genral
Tuscaloosa, AL
10.2012 - 07.2016
  • Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
  • Utilized company reports to analyze sales, gross profit and inventory activity.

Education

High School Diploma -

Hillcrest High School
Tuscaloosa, AL
05.2008

Skills

  • Handling Customer Complaints
  • Customer Service
  • Nexgen (Pharmacy)
  • Impact/Powerchart (UAB)
  • IDX (UAB)
  • Workflow Optimization
  • Team Management and Supervision
  • Staff Scheduling
  • Microsoft Office
  • Outlook
  • Medical Charts
  • Phone and Email Etiquette
  • Confidence and Drive
  • Remote Work Coordination (UAB)
  • Employee Motivation and Discipline
  • Time Management
  • Performance Management
  • Documentation and Recordkeeping
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Customer Service Management
  • Honesty and Integrity

Timeline

Patient Encounter Specialists

UAB Community Psychiatry
10.2023 - Current

Liason/Supervisor of Operations

Quality Service Partners LLC
05.2019 - 10.2023

Pharmacy Technician

Walgreens
06.2017 - 07.2019

Commercial Cleaner

Alabama Etc. LLC
07.2016 - 12.2018

Manager's Assistant

Dollar Genral
10.2012 - 07.2016

High School Diploma -

Hillcrest High School

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Haley (Stone) Marcum