HALEY STUCK
Silverstreet,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Cell Lead
MacLean-Fogg Power Systems
01.2022 - 05.2023
- Assigned manpower and allocated work.
- Leveraged leadership to build and motivate strong assembly team.
- Managed productivity, quality and process flow to meet requirements while ensuring customer satisfaction.
- Collaborated with management or subordinates to resolve worker problems, complaints or grievances.
- Planned and established work schedules, assignments and production sequences to meet production goals.
- Maintained regular communication within departments to plan and execute production goals.
- Trained and certified employees on various equipment operations.
- Read and analyzed charts, work orders and production schedules to determine production requirements and evaluate current production estimates and outputs.
- Investigated, reported and made minor repairs to faulty equipment and products.
Customer Service/Online
BuyBuy Baby
01.2021 - 12.2021
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Assisted clients with product questions to facilitate online ordering process.
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Generated reports and tracked customer service metrics on daily basis.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
Quality Assurance Technician
CCL Label
10.2019 - 03.2020
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed technical drawings and manufacturers' instructions to troubleshoot problems in functional and control systems.
- Updated inspection journals and daily summary logs with quality-related data.
Quality Control Technician
MacLean-Fogg Power Systems
06.2018 - 10.2019
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Maintained quality documentation and records for conformance with relevant standards.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Proposed corrective actions to address recurring quality issues.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Developed and implemented quality control processes to meet product standards.
Quality Control Technician
Pioneer Frozen Foods
01.2017 - 02.2018
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed tests and inspections to conform to established standards.
- Reported problems and concerns to management.
- Recorded and organized test data for report generation and analysis.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Machine Operator
Pioneer Frozen Foods
12.2015 - 01.2017
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Kept detailed production records and identified hold-ups.
Store Manager
Wireless Communications
06.2014 - 05.2015
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Wireless Communications
12.2013 - 06.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Sales Representative
Wireless Communications
11.2012 - 12.2013
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
Education
High School Diploma -
Newberry High School
06.2008
Skills
- Manufacturing Systems Integration
- Quality Production
- Receiving Support
- Grammar
- Quality Assurance Controls
- Records Preparation
- System Implementation
- Administrative Support
- Schedule Mastery
- Problem-Solving Ability
- Project Management Abilities
- Cultural Awareness
- Multi-Line Telephone Operation
- Stockroom Procedures
- Technical Support
- Currency Exchange
- Online Chat
- Establishing Contacts
- Client Correspondence
- Recording Logs
- Patient Profiles
- Fraud Detection
- Policy and Procedure Adherence
- Clerical Support
- Customer Needs Assessment
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Efficient Data Entry
Timeline
Cell Lead
MacLean-Fogg Power Systems
01.2022 - 05.2023
Customer Service/Online
BuyBuy Baby
01.2021 - 12.2021
Quality Assurance Technician
CCL Label
10.2019 - 03.2020
Quality Control Technician
MacLean-Fogg Power Systems
06.2018 - 10.2019
Quality Control Technician
Pioneer Frozen Foods
01.2017 - 02.2018
Machine Operator
Pioneer Frozen Foods
12.2015 - 01.2017
Store Manager
Wireless Communications
06.2014 - 05.2015
Store Manager
Wireless Communications
12.2013 - 06.2014
Sales Representative
Wireless Communications
11.2012 - 12.2013
High School Diploma -
Newberry High School
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