Haley Sutton
Spring,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Social Media Evaluator
Appen Butler Hill
01.2017 - Current
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
- Managed content distribution to online channels and social media platforms.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
Patient Account Representative
Christus Trinity Mother Frances Hospital
07.2014 - 01.2017
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Medical Office Assistant
Christus Trinity Mother Frances Hospital
10.2013 - 07.2014
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
EKG Technician
Christus Trinity Mother Frances Hospital
04.2012 - 10.2013
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Streamlined diagnostic processes for faster results by maintaining and calibrating EKG equipment.
- Boosted patient satisfaction through effective communication and empathy during EKG procedures.
- Collaborated with healthcare teams to provide efficient and accurate patient diagnosis, improving treatment plans.
- Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
Education
GED -
Tyler Junior College
Tyler, TX10.2012
Skills
- Cross-Functional Communication
- Data Analysis
- Attention to Detail
- Customer Service
- Appointment Scheduling
- Data Entry
- Adaptability and flexibility
- Claims processing
- Insurance verification
Timeline
Social Media Evaluator
Appen Butler Hill
01.2017 - Current
Patient Account Representative
Christus Trinity Mother Frances Hospital
07.2014 - 01.2017
Medical Office Assistant
Christus Trinity Mother Frances Hospital
10.2013 - 07.2014
EKG Technician
Christus Trinity Mother Frances Hospital
04.2012 - 10.2013
GED -
Tyler Junior College
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