Haley Tackett
Argillite,KY
Summary
Dynamic leader with proven expertise in enhancing customer service and satisfaction. Excelled in team motivation and conflict resolution, fostering a positive work environment and boosting staff performance. Achieved significant improvements in service quality by implementing effective training and operational strategies. Skilled in multitasking and time management, consistently meeting high-pressure demands.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Greenup Giovanni’s
08.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Scheduled staff shifts to ensure proper coverage during peak hours
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Customer Service Representative/ Head Teller
Community Trust Bank
11.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple teller stations and maintained adequate cash supply.
Education
Certified Nurse Aid - CNA
ACTC
Ashland, KY10.2024
High School Diploma -
Greenup County Highschool
Greenup, KY05.2021
Skills
- Team motivation
- Recruiting and interviewing
- Orientation and training
- Employee performance evaluation
- Customer service and satisfaction
- Closing oversight
- Multitasking Abilities
- Conflict Resolution
- Team building
- Problem-solving abilities
- Reliability
- Professionalism
- Time management abilities
Timeline
Customer Service Representative/ Head Teller
Community Trust Bank
11.2022 - 12.2023
Assistant Manager
Greenup Giovanni’s
08.2018 - Current
Certified Nurse Aid - CNA
ACTC
High School Diploma -
Greenup County Highschool
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