Summary
Overview
Work History
Skills
Education And Affiliation
Timeline
Generic

Haley Tanner

Humble,TX

Summary

Dedicated Inside Sales Representative backed with more than 10 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the productions floor.

Overview

11
11
years of professional experience

Work History

Sr Inside Sales Representative

Altamira Material Solutions
03.2021 - 08.2023
  • Streamlined the inside sales process by identifying inefficiencies and implementing improvements, thereby increasing productivity.
  • Collaborated with the marketing team on creating targeted sales campaigns for specific customer segments.
  • Conducted product demonstrations for potential clients, effectively communicating features and benefits tailored to their needs.
  • Enhanced customer satisfaction through prompt response to inquiries and effective problem resolution.
  • Analyzed market trends to identify opportunities for upselling or cross-selling additional products or services within existing accounts.
  • Improved internal communication between inside sales team members by establishing regular meetings where best practices were shared.
  • Utilized CRM software to manage client accounts, track progress towards goals, and maintain accurate records of all interactions.
  • Supported outside sales representatives during the closing stages of larger deals enabling a smoother transition for customers.

Sales Assistant/Customer Service

Ta Chen International/Global Stainless Supply Inc (Merged Nov. 2018)
05.2018 - 05.2020
  • Familiarize all Approved Import/Export and Domestic manufacturers fittings, flanges and pipe for both Stainless and Carbon commodities
  • Generate customers quotes for final presentation to client
  • Trained and educated in machining capabilities to ensure the clients order was quoted and completed to correct specifications
  • Answered client calls to discuss in depth the specifics of the quote while following up with email to ensure communication lines remained fluent throughout the quoting process
  • Entering customer purchase orders and creating sales orders
  • Extracting packing lists and MTRs for Customer packets in order to complete the job
  • Creating RMA's and credits including inventory cross checking
  • Reviewing and ensuring all MTR's meet the customers' requirements including specs and AML's
  • Generated customer logins for website to ensure customers are up to date with each order.

Customer Service/Inside Sales Associate

Pioneer Steel & Tube
12.2014 - 03.2018
  • Build and maintain relationships with colleagues, vendors and prospective and existing customers on behalf of this distributor of steel
  • Educate key stakeholders about the use and nomenclature of carbon steel and alloy materials to engineer and build pipelines and for oil and gas gathering and industrial applications
  • Explain market pricing for buyout and stock materials to customers
  • Maintain strong communications with vendor and shipping companies while delivers are in route
  • Telephone customers to ensure drop-ship purchase orders were received and their order will arrive on time
  • Immediately notify project management team members if a delivery is scheduled to be delivery later than usual
  • Expedite open orders and complete weekly expediting reports for customers in a timely and efficient manner
  • Generate detailed reports for members of the project management team.

Account Manager

Boaz Export Crating Co.
08.2013 - 11.2014
  • Demonstrated stellar leadership skills for this family owned and operated, fully integrated, export packing and logistical service company
  • Showcased outstanding people and organizational skills to satisfactorily manage several accounts
  • Ensured the timely and successful delivery of services, according to the needs of each specific customer
  • Displayed excellent communication skills while serving as the main point of contact for many clients
  • Processed export shipments for an assigned base of accounts in an accurate, quick and efficient fashion
  • Helped to prepare invoices, purchase orders and maintain files regarding inquiries and orders.

Receptionist

Boaz Export Crating Co.
08.2012 - 08.2013
  • Built and maintained rapport with customers, co-workers and vendors in person and over the telephone
  • Answered incoming telephone calls via a switchboard and screened and routed calls as needed
  • Ensured the office was well-stocked with an adequate supply of merchandise
  • Completed filing, photocopying, collating and faxing duties in a well-organized and expeditious manner
  • Received and sorted regular daily postal mail, as well as special deliveries from couriers.

Skills

  • Customer Relationship Building
  • Sales Presentations
  • Objection handling
  • Effective negotiation
  • CRM proficiency
  • Client Support
  • Account Management
  • Sales Forecasting

Education And Affiliation

  • 2012 Graduate, Hargrave High School - Huffman, TX
  • Volunteer, Houston Food Bank - Houston, TX

Timeline

Sr Inside Sales Representative

Altamira Material Solutions
03.2021 - 08.2023

Sales Assistant/Customer Service

Ta Chen International/Global Stainless Supply Inc (Merged Nov. 2018)
05.2018 - 05.2020

Customer Service/Inside Sales Associate

Pioneer Steel & Tube
12.2014 - 03.2018

Account Manager

Boaz Export Crating Co.
08.2013 - 11.2014

Receptionist

Boaz Export Crating Co.
08.2012 - 08.2013

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Haley Tanner