Haley Tapp
Milton,KY
Summary
Im very professional with a strong background in customer interactions and service solutions. Im highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Shop Specialist
Goodwill Store
05.2024 - 02.2025
- Assisted in inventory management by accurately restocking shelves and organizing products.
- Operated point-of-sale system efficiently, ensuring accurate transactions and smooth checkouts.
- Provided exceptional customer service to enhance shopping experience and foster loyalty.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
Store Supervisor
Synoco Gas Station
12.2022 - 10.2023
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained team members on customer service best practices and operational efficiency.
- Managed inventory levels, conducting regular stock audits to minimize discrepancies.
- Implemented visual merchandising strategies to enhance product visibility and customer engagement.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Ensured compliance with health and safety regulations to maintain a safe shopping environment.
- Supervised daily operations by directing customer service, inventory and sales operations.
Assistant Kitchen Manager
Cowboys Gas Station
05.2022 - 12.2022
- Assisted in managing kitchen operations, ensuring adherence to food safety and sanitation standards.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Trained new staff on kitchen procedures and equipment usage to enhance team productivity.
- Collaborated with management to develop seasonal menu items based on customer preferences.
- Monitored food preparation quality, maintaining consistent presentation and taste across all dishes.
- Evaluated vendor performance to identify opportunities for better pricing and product selection.
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
Line Worker
Arvin Sango
10.2021 - 12.2021
- Operated machinery to assemble components efficiently and accurately.
- Conducted quality inspections to ensure product standards were met consistently.
- Collaborated with team members to streamline production processes and reduce downtime.
- Maintained clean and organized work environment following safety protocols diligently.
- Reported production issues promptly to minimize disruptions and enhance workflow.
- Adapted quickly to changes in production schedules and priorities without compromising quality.
Kitchen Lead
Danny Macs Pizzeria
04.2020 - 06.2021
- Supervised kitchen operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored new staff on food preparation techniques and restaurant procedures.
- Managed inventory levels, ensuring timely restocking of supplies to meet demand.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Maintained composure and work quality while under stress.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Assisted in setting up and breaking down kitchen stations.
- Collaborated with executive chef on menu development, contributing creative ideas for innovative dishes that drove increased sales revenue.
Education
GED -
Scottsburg High School
Scottsburg, IN05-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
Timeline
Shop Specialist
Goodwill Store
05.2024 - 02.2025
Store Supervisor
Synoco Gas Station
12.2022 - 10.2023
Assistant Kitchen Manager
Cowboys Gas Station
05.2022 - 12.2022
Line Worker
Arvin Sango
10.2021 - 12.2021
Kitchen Lead
Danny Macs Pizzeria
04.2020 - 06.2021
GED -
Scottsburg High School