Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Haley Taylor

Summary

Talented Manager with insight on team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

A collaborative leader that partners with coworkers to promote engaged, empowering work culture. strengths in building and maintaining relationships with diverse range of people in dynamic, fast-paced settings.

Equipped with strong problem-solving abilities, willingness to learn, and great communication skills. always excited to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Co-Manager

Journeys Shoes
05.2024 - 10.2024
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.

Retail Sales Key Holder

Bath & Body Works
09.2020 - 03.2024
  • Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
  • Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Conducted regular store audits to ensure compliance with company standards and guidelines.
  • Balanced multiple competing priorities during busy periods resulting in efficient time-management skills enabling quick resolutions of any arising issues.
  • Assisted in visual merchandising, ensuring an attractive store layout for optimal sales performance.
  • Participated in inventory management to maintain accurate stock levels and minimize shrinkage.

Receptionist

Broken Arrow Family Clinic
03.2022 - 10.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Patient Transporter

Ascension St. John Medical Center
02.2021 - 10.2021
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
  • Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.

Education

High School Diploma -

Charles Page High School
Sand Springs, OK

Manicure

Broken Arrow Beauty College
Broken Arrow, OK

Skills

  • Employee supervision
  • Effective marketing leadership
  • Team leadership
  • Customer service
  • Project planning
  • Effective communication

Certification

  • First Aid/CPR Certified
  • Licensed Nail tech
  • High School Diploma

Interests

  • I like working with my hands and fixing things
  • I participate in a variety of outdoor recreational activities
  • Fashion and Style
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

Timeline

Co-Manager

Journeys Shoes
05.2024 - 10.2024

Receptionist

Broken Arrow Family Clinic
03.2022 - 10.2022

Patient Transporter

Ascension St. John Medical Center
02.2021 - 10.2021

Retail Sales Key Holder

Bath & Body Works
09.2020 - 03.2024

High School Diploma -

Charles Page High School

Manicure

Broken Arrow Beauty College

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Haley Taylor