Haley Terry
Dayton,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level retail position. Ready to help team achieve company goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee enthusiastic about learning from this experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in restaurant establishments.
Overview
6
6
years of professional experience
Work History
Amazon Delivery Driver
Ignite Logistics
11.2021 - Current
- Determined optimal routes based on GPS application information and knowledge of local routes
- Navigated routes with relevant map programs and GPS systems
- Loaded and unloaded vehicles at distribution center and delivery address
- Reported mechanical problems encountered with vehicles to dispatch
- Contacted customers prior to delivery to coordinate delivery times
- Handled merchandise in accordance with product handling standards
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents
- Utilized street maps to plan and determine most efficient routes
- Reported delays and accidents to stations using telephones or two-way radios.
- Operated light trucks to deliver loads as far as 50 miles from home location
- Completed on-time deliveries by choosing best and most efficient routes
- Delivered packages to customer doorsteps and business offices
- Completed rush deliveries on tight timetables to satisfy customer needs
Customer Care Specialist
Victoria Secret
08.2018 - 06.2021
- Addressed incoming customer inquiries and offered productive solutions,increasing customer satisfaction ratings
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Kept customer and system account information accurate and current to support timely resolutions for concerns
- Consulted with customers regarding needs and addressed concerns
- Promptly responded to customer inquiries and resolved complaints to promote loyalty
- Delivered customer support to high call load each shift
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Negotiated with many to achieve optimal pricing
Line Cook
Frickers
08.2017 - 08.2018
- Followed proper food handling methods and maintained correct temperature of food products
- Cooked multiple orders simultaneously during busy periods
- Assisted in preparation of menu items ranging from burgers to sandwiches
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance
- Carried pans and trays of food to and from work stations, stove and refrigerator
- Grilled and deep fried various foods from meats to potatoes
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate
- Kept stations stocked and ready for use to maximize productivity
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware
- Set up and performed initial prep work for soups, sauces and salads
- Operated fryers and grills according to instructions to maintain safety and food quality.
Restaurant Hostess
Frickers
08.2017 - 08.2018
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Communicated with servers about new tables, changes in food availability and customer comments
- Developed long-term relationships with customers to increase opportunities for repeat business
- Answered telephone to provide dining information and take reservations
- Stayed attentive to server availability and table turnover to quickly seat guests
- Managed guest expectations by relaying information regarding hours, wait times and specials
- Monitored dining area to assess server capacity and estimate wait times
- Answered phones promptly to record and confirm reservations
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Checked dining and serving areas to verify proper cleanliness and readiness for guests
- Greeted incoming guests to escort to assigned dining area and present menus
- Took beverage orders and served drinks during peak meal times
- Built positive relationships with other front-of-house and kitchen staff
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Accommodated guests with children and special needs to promote comfortable dining experience
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
High school -
Kettering Fairmont Highschool
Kettering, OH06.2016
Skills
- Skills Customer Service
- Clean Driving Record
- Heavy Lifting
- Local Routes Understanding
- Teamwork and Collaboration
- Quality Control
- Sales Expertise
- Order Processing
- Credit Card Payment Processing
- Computer Proficiency
- Understanding Customer Needs
- Time Management
- POS Systems
Timeline
Amazon Delivery Driver
Ignite Logistics
11.2021 - Current
Customer Care Specialist
Victoria Secret
08.2018 - 06.2021
Line Cook
Frickers
08.2017 - 08.2018
Restaurant Hostess
Frickers
08.2017 - 08.2018
High school -
Kettering Fairmont Highschool
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