Haley Thompson
Marysville,Washington
Summary
I am currently working as a Staff Analyst/Manufacturing Operations Analyst in the IRC at the Boeing Company. I support high performing leaders run their business to exceed their business goals and objectives. Leading activities around data analysis, continuous improvement, meeting facilitation and performance to plan tracking. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I love to take on any challenge, big or small and looking to grow and expand my skills.
Overview
12
12
years of professional experience
Work History
Staff Analyst/ Manufacturing Operations Analyst
Boeing
06.2022 - Current
- Strategic business partner supporting two Manufacturing Operation's Leaders of an organization responsible for up to 300 team members.
- Project management support for IRC executive by coordinating cross-functional teams and resources to drive successful plan execution.
- Responsible for professional presentations and KPI visibility for executive level briefings.
- Collects, organizes, and analyzes data from multiple sources. Summarizes and provides feedback to leadership.
- Facilitation of meetings delivering and preparing senior leaders.
- Provides cross-functional support between Operations, Engineering and Business Operations.
- Facilitate, manage and plans content for large events for all team meetings and recognition events for 1300+ employees.
- Serves as a key integrator for deploying leadership communications on behalf of leaders.
- Creates processes and procedures for leaders such as interview preparation for Operations hiring events.
- Serves as a Safety Focal for IIF.
Barista
Union Coffee Bar
11.2016 - 01.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Senior Service Manager
Judd & Black Appliance
09.2019 - 05.2022
- Supported the nation's largest buying group, inclusive of 6 independent location across the PNW
- Leading and mentoring a team of 8 within direct office staff while partnering with cross-functional teams (i.e Service technicians, leadership team, and cooperate partners).
- Worked closely with director to achieve performance to plan.
- Enhanced customer satisfaction by implementing effective service strategies and streamlining processes.
- Implementing and optimizing the customer service representative onboarding program. Training 20+ team members over the course of 4 years.
- Priorities creating inclusive and career-focused environment for direct reports.
- Build and maintain strong relationships with extended warranty companies (i.e Warrantech and Epic Protect) to support our purchasing customer needs. Escalating resolutions and satisfying our customers.
- Worked closely with several different manufacturing representatives resoling product issues between customers and vendors.
- Proactively identifying potential customer escalations through parts in waiting database whilst managing resolution controls to minimize company risk.
Assistant Manager
Judd & Black Appliance
01.2018 - 09.2019
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Manage install program & crews. Including in house installers as well as 4 sub-contractors. Insuring full work load while keeping outside contractors happy.
- Run inventory reports.
- Assist with upset customers when needed.
- Submit payroll reports
- Assist with delivery routing and scheduling.
Service Dispatcher
Judd & Black Appliance
08.2014 - 01.2018
- Create and manage install program.
- Support service technicians, install crews, and fellow team members to schedule appliance related service and install requests.
- Use of a multi-line phone system, in person requests and through e-mail with assistance of programs such as ReliaServ/ReliaSale, Microsoft Excel, and Microsoft Outlook.
- Receive, prioritize, coordinate and route service technicians and install crews.
- Managed requests for the maximum coverage possible in the Snohomish and King County areas to insure a full work load.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Streamlined communication between customers and technicians for timely service delivery.
- Assist with other assigned duties on an as needed basis, such as over the counter sales.
Customer Service Representative
Judd & Black Appliance
05.2012 - 08.2014
- Greet and assist customers as they walk in.
- Manage a multi-line phone system.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information while providing excellent customer service.
- Filing and organizing sales invoices and customer files.
- Responsible for opening and closing procedures to create daily deposits/reports. Ensuring tills are balanced at the beginning and end of each day.
- Bank and office supply runs.
- Entering in sales and parts orders when needed.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
09.2025
High School Diploma -
Marysville Pilchuck High School
06.2013
Skills
- Project Management & Planning
- Detail oriented mindset
- Ability to adjust and prioritize in a changing work environment
- Ability to analyze, research and consolidate data
- Perform job functions with minimal supervision
- Proficient in all Microsoft Office Products
- Exceptional Organization
- Strategic Planning and Thinking
Timeline
Staff Analyst/ Manufacturing Operations Analyst
Boeing
06.2022 - Current
Senior Service Manager
Judd & Black Appliance
09.2019 - 05.2022
Assistant Manager
Judd & Black Appliance
01.2018 - 09.2019
Barista
Union Coffee Bar
11.2016 - 01.2023
Service Dispatcher
Judd & Black Appliance
08.2014 - 01.2018
Customer Service Representative
Judd & Black Appliance
05.2012 - 08.2014
Bachelor of Science - Business Administration And Management
Colorado Technical University
High School Diploma -
Marysville Pilchuck High School
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