Haley Thompson
Summary
Passionate grooming assistant with a strong work ethic and excellent communication and customer service skills. Dedicated to applying professional, grooming, and social skills to provide a positive experience for all guests, customers, and staff.
Overview
4
4
years of professional experience
Work History
Grooming Assistant/Apprentice
Salty Dog
Carlsbad
05.2023 - 10.2024
- Bathe, blow dry, brush out, and clip multiple dog breeds hair and nails throughout the day in a one-to-one salon.
- Executed grooming procedures such as nail trims, ear cleanings, teeth cleanings, de-matting, and de-shedding, improving overall pet hygiene.
- Consulted with customers to assess pet needs and provided tailored grooming service recommendations, improving customer satisfaction.
- Oversaw daily operations and maintained equipment cleanliness, ensuring adherence to health, hygiene, and safety standards.
- Maintained proper sanitation of animal areas by keeping them clean, neat, and properly sanitized.
- Monitored animal safety and security to mitigate risks of injuries from other animals or environmental hazards.
Kennel Technician/ Overnight Attendant
Staycation for Dogs
Vista
09.2022 - 01.2024
- Managed pet guest needs including feeding, watering, bathing, walking, grooming, cleaning, administering medicine, and monitoring playtime to ensure comfort and promote well-being.
- Provided grooming services to improve pet hygiene and appearance, contributing to overall guest satisfaction.
- Maintained clean and sanitized areas to promote animal health and prevent illness.
- Oversaw daily operations and maintained equipment cleanliness to ensure health and safety compliance, enhancing customer experience.
Grooming Apprentice/ Assistant Manager
Pet Cuts
San Marcos
05.2020 - 06.2021
- Groomed and cared for over 20 dogs and cats daily, ensuring their well-being and satisfaction.
- Supervised salon operations, overseeing opening and closing procedures to ensure smooth workflow.
- Provided exceptional customer service, handling phone inquiries, scheduling appointments, and facilitating pet check-in/out.
- Collaborated with team members to uphold safety standards and maintain an organized workspace.
Kennel Technician
K9 Rustic Ranch
Valley Center
07.2020 - 03.2021
Education
Bachelor of Arts -
Flagler College
Saint Augustine, FL04-2020
Skills
- Pet care management
- Animal communication
- Service quality assurance
- Health and safety compliance
- Excellent customer service and consultation skills
- Strong verbal and written communication skills
Timeline
Grooming Assistant/Apprentice
Salty Dog
05.2023 - 10.2024
Kennel Technician/ Overnight Attendant
Staycation for Dogs
09.2022 - 01.2024
Kennel Technician
K9 Rustic Ranch
07.2020 - 03.2021
Grooming Apprentice/ Assistant Manager
Pet Cuts
05.2020 - 06.2021
Bachelor of Arts -
Flagler College