Haley Tordrup
Cartersville,GA
Summary
Associate Agent with record of success managing administrative challenges along with sales and customer service experience . Hands-on professional with capabilities in working with the public. Recognized for dynamic work ethic and team player attitude.
Overview
8
8
years of professional experience
Work History
Associate Agent
The Young Agency- Alfa Insurance
10.2022 - Current
- Make a difference in people's lives with information about coverage and help customers when they have questions/concerns.
- Provide primary customer support to internal and external customers.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Exceeded sales targets consistently by employing effective closing techniques and addressing objections tactfully.
- Ensure the smooth running of the office on a day-to-day basis.
Sales Associate
Cartersville Jewelry Exchange
07.2021 - 10.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built relationships with customers to encourage repeat business.
- Listened to customer wants and desires to identify and recommend optimal products.
Server
Capri Restaurant
09.2020 - 07.2021
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Processed orders and sent to kitchen employees for preparation.
- Keeping customers happy and satisfied
Custom Order Entry/Accounts Receivable Clerk
Surya
04.2016 - 09.2020
- Provided exceptional customer service when addressing client inquiries about their billing and payment information
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Collaborated with sales, production, and shipping teams to ensure timely delivery of orders and minimize delays.
- Delivered prompt service to prioritize customer needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Cartersville High School
Cartersville, GA05.2012
Skills
- Adaptability and Flexibility
- Customer Service
- Works Well With Others
- Calm Under Pressure
- Multitasking and Time Management
- Employee Communications
Timeline
Associate Agent
The Young Agency- Alfa Insurance
10.2022 - Current
Sales Associate
Cartersville Jewelry Exchange
07.2021 - 10.2022
Server
Capri Restaurant
09.2020 - 07.2021
Custom Order Entry/Accounts Receivable Clerk
Surya
04.2016 - 09.2020
High School Diploma -
Cartersville High School
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