Haley Turner
Montrose,CO
Overview
6
6
years of professional experience
Work History
Credentialing Assistant
Highmark Wholecare
Pittsburgh, PA
07.2021 - 09.2022
- Worked directly with providers to ensure all necessary credentialing information is up to date and correct prior to the credentialing process
- Secured records and data to maintain strict confidentiality
- Created tracking systems including spreadsheets and databases to monitor the status of applications
- Verified validity of licenses and certificates to meet regulations
- Analyzed verification data from various sources such as state boards, national organizations, and hospitals
Patient Communication Representative
UCLA Heath
Agoura Hills, CA
10.2017 - 06.2020
- Answered phone inquiries from patients regarding their healthcare needs
- Assisted patients with scheduling appointments and maintained confidentiality of all patient records according to HIPAA standards
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Successfully trained new employees on proper telephone etiquette and customer service protocols
- Proficiently managed incoming patient calls, emails, and inquiries in a timely manner
Patient Communication Representative
Nationwide Children's Hospital
Columbus, OH
05.2016 - 08.2017
- Answered phone inquiries from patients regarding their healthcare needs while maintaining confidentiality of all patient records according to HIPAA standards.
- Verified patient insurance coverage before scheduling appointments or providing treatment.
- Performed data entry into electronic health record systems accurately and promptly
- Proficiently managed incoming patient calls, emails, and inquiries in a timely manner
- Successfully trained new employees on proper telephone etiquette and customer service protocols
Education
Certificate of Completion - Esthetician
Aveda Institute Columbus
12-2014
High School Diploma -
London Academy
04-2011
Skills
- Applicant Evaluations
- Credentialing Process
- Customer Service
- Site Visits
- Internal Communications
- Microsoft Excel
- Provider Relations
- Data Management
- HIPAA Compliance
- Confidential Records Management
- Microsoft Office
- Inbound Phone Calls
- Computer Literacy
- Written Communication
Timeline
Credentialing Assistant
Highmark Wholecare
07.2021 - 09.2022
Patient Communication Representative
UCLA Heath
10.2017 - 06.2020
Patient Communication Representative
Nationwide Children's Hospital
05.2016 - 08.2017
Certificate of Completion - Esthetician
Aveda Institute Columbus
High School Diploma -
London Academy
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