Haley Turner
Midlothian,VA
Summary
Compassionate Ophthalmic Assistant with a focus on enhancing patient education and safety. Proficient in ICD-10 coding and optimizing workflows, resulting in better patient outcomes and efficient clinic processes.
Overview
8
8
years of professional experience
Work History
Ophthalmic Assistant
Retina Institute of Virginia
Richmond, Virginia
07.2025 - Current
- Prepared examination rooms with instruments and supplies to ensure efficient patient flow.
- Conducted preliminary tests, including visual acuity and pressure checks.
- Collaborated with medical staff to ensure smooth clinic operations.
- Prepared patients for surgery by providing pre-operative instructions.
- Educated patients on injection procedures and potential side effects to enhance understanding and compliance.
- Maintained accurate patient records and documentation for all administered treatments.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Utilized various EMR systems with proficiency.
Ophthalmic Scribe
Tidewater Eye Centers
Portsmouth, Virginia
01.2024 - 07.2025
- Assisted ophthalmologists by documenting clinical findings in real time.
- Managed electronic health records to facilitate accurate patient documentation and streamline workflows.
- Communicated effectively with patients to gather relevant information.
- Supported ophthalmologists in Glaucoma, Oculoplastics, and general Optometry by providing clinical assistance.
- Maintained confidentiality of patient information in compliance with regulations.
- Prepared examination rooms and ensured necessary equipment was ready.
- Maintained, calibrated, cleaned, and stocked equipment to ensure readiness and safety for patient examinations.
- Monitored patient flow to optimize scheduling and reduce wait times for exams and procedures.
Team Leader
Pelicans Snowballs
Portsmouth, Virginia
06.2020 - 10.2023
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Trained and mentored staff on customer service and product preparation techniques to enhance team performance.
- Supervised daily operations of snowball production and service activities, ensuring efficient workflow.
- Delegated daily tasks to team members to optimize group productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Developed training materials for new hires to improve onboarding process.
- Managed inventory levels and ordered supplies to maintain operational continuity.
- Implemented safety protocols for food handling and equipment usage.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Lifeguard
Serenity Spa
Newport News, Virginia
06.2023 - 08.2023
- Responded swiftly to emergencies and performed first aid.
- Instructed guests on water safety and pool usage guidelines to promote a safe swimming environment.
- Enforced safety regulations and communicated posted rules to enhance patron awareness and compliance.
- Monitored pool area for safety and compliance with health regulations.
- Conducted regular equipment checks to maintain safety standards and ensure readiness for use.
- Maintained cleanliness of pool facilities and surrounding areas daily.
Private Nanny
Private Care
Portsmouth, Virginia
02.2021 - 08.2023
- Developed engaging activities to enhance children's developmental skills and creativity.
- Ensured safety and cleanliness of play areas, promoting a healthy environment for children.
- Prepared nutritious meals and snacks according to dietary guidelines.
- Organized daily schedules to balance playtime, learning, and rest periods.
- Regularly updated parents on children's progress and specific needs to foster collaborative support.
- Assisted with homework and educational projects to support learning goals.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
Kids Club Associate
Onelifefitness
Chesapeake, Virginia
09.2021 - 06.2022
- Supervised children's activities and ensured a safe, engaging environment.
- Supervised children in play area to ensure adherence to safety regulations and foster a secure play environment.
- Facilitated children's interactions to encourage positive social skills and behavior development.
- Communicated effectively with parents regarding children's participation and safety.
- Developed and organized recreational programs and events for diverse age groups to enhance engagement and social interaction.
- Organized a variety of activities for kids such as arts and crafts, sports, games, movies.
Server
Sakura Sushi
Chesapeake, Virginia
12.2020 - 08.2021
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced restaurant environment.
- Provided exceptional service to high volume of daily customers.
- Managed order taking and coordinated accurate delivery of food and beverages, ensuring timely service.
- Took orders from customers accurately and in a timely manner.
- Responded promptly to customer inquiries and resolved any issues effectively.
- Handled cash transactions and processed payments efficiently at the register.
- Executed opening and closing duties, including setting up dining area and restocking supplies for seamless operations.
- Collaborated with kitchen staff to streamline food preparation processes.
Volunteer
Bickford Assisted Living
Suffolk, Virginia
07.2018 - 09.2018
- Coordinated community outreach programs, successfully engaging diverse groups of volunteers.
- Assisted in prep, set up, and breakdown of community and public events, ensuring smooth execution.
- Completed assigned tasks following supervisor's instructions.
- Supported staff in daily operations, contributing to overall organizational efficiency.
Medical Volunteer
Maryview Medical Center
Portsmouth, Virginia
07.2018 - 08.2018
- Ensured sterile environments by rigorously adhering to infection control protocols.
- Prepared operating room for surgery by sterilizing instruments and organizing equipment.
- Set up equipment, tools, and supplies for procedures and organized instruments according to surgeons' preference cards.
- Supported medical staff in enhancing patient comfort and care during treatment sessions.
- Educated patients on post-operative care and recovery procedures.
Education
High School Diploma -
Nansemond River High School
Suffolk06-2022
Some College (No Degree) - Psychology
Old Dominion University
Norfolk, Virginia, VASome College (No Degree) - General Studies
Tidewater Community College
Norfolk, Virginia, VASkills
- Visual acuity assessment
- Ophthalmic instruments
- Retinal procedure support
- ICD-10 coding
- Chart documentation
- Patient education
- Patient safety
- Patient advocacy
- HIPAA compliance
- Call triaging
- Emergency preparedness
- Crisis intervention
- Workflow optimization
- Team leadership
References
References available upon request.
Timeline
Ophthalmic Assistant
Retina Institute of Virginia
07.2025 - Current
Ophthalmic Scribe
Tidewater Eye Centers
01.2024 - 07.2025
Lifeguard
Serenity Spa
06.2023 - 08.2023
Kids Club Associate
Onelifefitness
09.2021 - 06.2022
Private Nanny
Private Care
02.2021 - 08.2023
Server
Sakura Sushi
12.2020 - 08.2021
Team Leader
Pelicans Snowballs
06.2020 - 10.2023
Volunteer
Bickford Assisted Living
07.2018 - 09.2018
Medical Volunteer
Maryview Medical Center
07.2018 - 08.2018
High School Diploma -
Nansemond River High School
Some College (No Degree) - Psychology
Old Dominion University
Some College (No Degree) - General Studies
Tidewater Community College