Haley Church
Spring City,TN
Summary
Proactive Business Administration major recently graduated in May of 2023 from Bryan College, with 9+ years of work experience. Aiming to leverage proven secretarial services, customer service, and record-keeping skills to successfully fill a role within your company. Frequently praised as proactive by my peers, I can be relied upon to help your company reach its goals.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Richland Creek Dental
09.2024 - Current
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Coordinated patient appointments and follow-ups to optimize service delivery and reduce wait times.
- Facilitated communication between patients and dental staff, ensuring clear understanding of treatment plans.
Human Resources Director
Rhea of Sunshine, Inc.
04.2024 - 09.2024
- Develop and organize plans for a variety of HR matters such as compensation, benefits, health and safety, etc.
- Maintains deadlines, calendars, appointments, and meetings all in a timely manner.
- Act to support the human factor in the company by devising strategies for performance evaluation, staffing, training and development, etc.
- Arrange and conduct meetings and appointments, as well as gathering materials needed for specific meetings.
- Conduct interviews, recruit potential employees, and start onboarding process, which may include; completing background checks, organizing drug screens, and all registry checks.
- Oversee all HR initiatives, systems, and tactics
- Serve as the point of contact for all employment relations
- Monitor adherence to internal policies and legal standards
- Deal with grievances and violations invoking disciplinary action when required
- Work with Executive Director, Compliance, and CFO on agency Quality Improvement initiatives
- Developed and implemented employee engagement strategies to foster a positive workplace culture.
- Facilitated training sessions on compliance, performance management, and employee relations for all staff.
Patient Coordinator
East Tennessee Oral & Maxillofacial Surgery
06.2022 - 04.2024
- Documented patient progress and care provided in patient charts
- Documented patient records in an accurate and timely manner, in accordance with organizational policies and procedures
- Collaborated with other healthcare providers to address patient concerns and provide support
- Facilitated patient access to community resources, such as home health services,transportation, and social programs
- Established and maintained positive relationships with patients, families and otherhealthcare professionals
- Scheduled and coordinated patient appointments, tests, and treatments
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Verified insurance coverage and authorizations, facilitating smooth payment processes for patients.
Paraprofessional
Rhea County Middle School
11.2021 - 06.2022
- Deliver assistance to teachers and students with special needs, including those with mental and physical disabilities.
- Collects incoming documents, including but not limited to, faxes and mail and distribute it to necessary recipient.
- Teach and assist children individually and in small groups to reinforce learning concepts presented by the teacher.
Store Manager
Spring City Pharmacy
06.2020 - 11.2021
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Assists with payroll and any reports due relating to bookkeeping including end of month reports.
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult and complicated sales.
- Hire, train, and evaluate personnel in sales or marketing establishments, promotingor firing workers when appropriate.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Perform work activities or subordinates, such as cleaning and organizing shelvesand displays and selling merchandise.
- Plan and prepare work schedules and keep records of employees' work schedulesand time cards.
- Establish and implement policies, goals, objectives, and procedures for their
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Keep records of purchases, sales, and requisitions.
Cashier
Spring City Pharmacy
11.2015 - 11.2021
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Inventory stock and reorder when inventory drops to a specified level.
- Plan budgets and authorize payments and merchandise returns.
- Keep records of purchases, sales, and requisitions.
- Receive payment by cash, card, check, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Maintain clean and orderly checkout areas and complete other general cleaning duties.
- Stock shelves, and mark prices on shelves and items.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Supervise others and provide on-the-job training.
- Post charges against guests' or patients' accounts.
- Keep periodic balance sheets of amounts and numbers of transactions.
Education
Bachelor's - Business Administration
Bryan College
Dayton, TN05-2023
Associate's - Science
Roane State Community College
Harriman, TN05-2020
Diploma -
Rhea County High School
Evensville, TN05-2018
Skills
- Ability to Work Under Pressure
- Multitasking
- Leadership
- Computer Skills
- Adaptability
- Communication
- Critical thinking skills
- Data entry
- Office administration
Timeline
Patient Care Coordinator
Richland Creek Dental
09.2024 - Current
Human Resources Director
Rhea of Sunshine, Inc.
04.2024 - 09.2024
Patient Coordinator
East Tennessee Oral & Maxillofacial Surgery
06.2022 - 04.2024
Paraprofessional
Rhea County Middle School
11.2021 - 06.2022
Store Manager
Spring City Pharmacy
06.2020 - 11.2021
Cashier
Spring City Pharmacy
11.2015 - 11.2021
Associate's - Science
Roane State Community College
Diploma -
Rhea County High School
Bachelor's - Business Administration
Bryan College