Haley Tyndall
Freeport,MI
Summary
Dedicated business professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
ForemostStar Support Analyst
Farmers Insurance
09.2022 - Current
- Coached and trained agents on functions, features and basic troubleshooting of ForemostStar
- Researched and identified solutions to technical problems.
- Detected and reported technical issues with ForemostStar
- Contributed to the knowledge management platform to help provide easy to locate accurate information to frequently asked questions
- Created new user logins
- Assisted EA and IA agents via phone and chat in navigating and troubleshooting ForemostStar
Direct Service Senior Advocate
Farmers Insurance Group
03.2021 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Assisted agents with star defects and notified the appropriate channels
- Assisted customers with online portal and assisted in trouble shooting defects
- Reviewed and cleared underwriting edits
- Reviewed policy jackets and program guides
- Thoroughly explained coverage limits and assisted in changes based off of the insureds needs
Speciatly Service Senior Advocate
Farmers Insurance Group
01.2019 - 03.2021
- Displayed consistent, positive attitude towards customers, peers and other personnel, during high-stress situations
- Supported underwriters and agents with customer accounts
- Assisted agents in processing policy changes
- Investigated and resolved customer complaints to foster satisfaction
- Identified, researched and resolved billing discrepancies
Patient Service Representative
Trinity Health- Patient Financial Services
09.2014 - 01.2019
- Build business relationships within key industry verticals to align customer and company goals
- Used multi line phone system
- Liaison between Trinity Health and doctor offices, law offices, and third party offices
- Process overpayments to presumptive charities and billing adjustments
- Composed and drafted outgoing correspondence and reports for managers
- Addressed and resolved customer complaints empathetically and professionally
- Accurately documented, researched and resolved customer issues
- Referred unresolved customer grievances to designated departments for further investigation
- Trained new hires
Receptionist/ Office Assistant
Christin Jones Hair Salon
01.2014 - 09.2014
- Filed/Recorded data for tax and accounting purposes
- Oversaw inventory and office supply purchases.
- Processed accounts receivable and accounts payable.
- Supported CFO through personal document management, and calendar organization.
- Achieved financial accuracy by keeping track of services and taking payment
Education
Property And Casualty License
05.2021
Associate of Business - Business Management and Supervision
Grand Rapids Community College
Grand Rapids2018
High School Diploma -
Thornapple Kellogg High School
Middleville, MI2014
Skills
- Attention to detail
- Multi-line phone talent
- Confidentiality and Data Protection
- Multitasking and Time Management
- Conflict Resolution
- Critical Thinking
- Technical Support
- Problem-solving
- Written Communication
- De-Escalation Techniques
Timeline
ForemostStar Support Analyst
Farmers Insurance
09.2022 - Current
Direct Service Senior Advocate
Farmers Insurance Group
03.2021 - Current
Speciatly Service Senior Advocate
Farmers Insurance Group
01.2019 - 03.2021
Patient Service Representative
Trinity Health- Patient Financial Services
09.2014 - 01.2019
Receptionist/ Office Assistant
Christin Jones Hair Salon
01.2014 - 09.2014
High School Diploma -
Thornapple Kellogg High School
Property And Casualty License
Associate of Business - Business Management and Supervision
Grand Rapids Community College
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