Haley Ulloa
Bakersfield,CA
Summary
- Cheerful receptionist offering experience in a fast-paced setting.
- Promotes customer comfort and enhanced experiences by answering questions and responding to concerns.
- Maintains service standards and follows safe service regulations.
- Always ready to help team members by taking on additional tasks.
Overview
2
2
years of professional experience
Work History
Receptionist/Intern Trainee
Tax Tree Services
01.2023 - 06.2025
- (Seasonal)
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Developed and maintained current spreadsheets for tracking and analysis of office data.
- Kept reception area clean and neat to give visitors a positive first impression.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Managed a multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Oversaw inventory materials monitoring, requisitions, and supply re-stocking.
Behavior Therapist
SABA Therapy
10.2023 - 04.2025
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Improved client behavior by implementing individualized therapy plans and interventions.
- Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.
- Enhanced client progress by consistently monitoring and adjusting treatment goals.
- Collaborated with multidisciplinary teams for comprehensive client care and support.
Education
High School Diploma -
ASU
Tempe, AZ06.2021
Skills
- Warm and Friendly
- Respectful and Courteous
- Guest Satisfaction
- Room Preparation
- Fast-paced
- Organized
Languages
Spanish
Limited Working
Timeline
Behavior Therapist
SABA Therapy
10.2023 - 04.2025
Receptionist/Intern Trainee
Tax Tree Services
01.2023 - 06.2025
High School Diploma -
ASU
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