Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Haley Vallejo

Lakeside,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Operations Manager

David's Bridal
12.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Lead Customer Service Representative

David's Bridal
07.2023 - 12.2023
  • Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
  • Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
  • Trained new personnel regarding company operations, policies and services.
  • Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
  • Collaborated with in-house tailors to ensure perfect fit and alterations for each bride''s gown.
  • Increased repeat business through exceptional service, leading to numerous referrals from satisfied customers.

Customer Service Representative

David's Bridal
10.2019 - 07.2023
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Associate of Arts - Art

Grossmont College
El Cajon, CA
06.2026

Skills

  • Customer Service
  • Product Knowledge
  • Team Building and Leadership
  • Cash Handling
  • Decision Making
  • Inventory Management
  • Training and Coaching
  • Sales Background
  • Handling Escalations
  • Time Management Skills

references

Tracy Racheter - Current Sales Manager at David's Bridal Santee

(562) 826-9071

Ashley Ouellette - Former Operations Manager at David's Bridal La Mesa

(714) 420-7786

Timeline

Operations Manager

David's Bridal
12.2023 - Current

Lead Customer Service Representative

David's Bridal
07.2023 - 12.2023

Customer Service Representative

David's Bridal
10.2019 - 07.2023

Associate of Arts - Art

Grossmont College

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Haley Vallejo