Haley Van Overbeke
Grand Forks
Summary
Detail-oriented professional skilled in beverage preparation and customer service. Proven track record in managing high-volume customer interactions and collaborating with teams. Committed to enhancing customer experiences and driving sales.
Overview
2
2
years of professional experience
Work History
Barista
Florence Coffee Co.
Great Falls
12.2023 - 10.2025
- Crafted high-quality espresso beverages for diverse customer preferences.
- Maintained cleanliness and organization throughout the coffee shop environment.
- Operated coffee brewing equipment efficiently to ensure optimal drink preparation.
- Provided exceptional customer service by greeting and assisting patrons promptly.
- Handled cash transactions accurately during busy service periods.
- Developed knowledge of coffee origins and brewing methods to enhance customer experiences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Field Marketing Intern
TDS Telecom
Great Falls
05.2024 - 09.2024
- Collaborated with marketing team to develop promotional materials for campaigns.
- Created social media content to boost online presence and interaction.
- Participated in brainstorming sessions for new marketing strategies and initiatives.
- Gathered feedback from event participants to improve future marketing efforts.
- Performed administrative tasks such as filing documents, updating databases.
- Responded promptly to inquiries from customers regarding products or services.
- Assisted in the development of marketing materials such as brochures, flyers and press releases.
- Supported sales team members in their efforts to close deals effectively.
Education
Some College (No Degree) - Social Media Marketing
Southern New Hampshire University
Hooksett, NHSkills
- Communication skills
- Team collaboration
- Time management
- Customer service
- Beverage preparation
- Attention to detail
- Sales expertise
- Speedy and efficient
References
References available upon request.
Timeline
Field Marketing Intern
TDS Telecom
05.2024 - 09.2024
Barista
Florence Coffee Co.
12.2023 - 10.2025
Some College (No Degree) - Social Media Marketing
Southern New Hampshire University