Haley Veveiros
Napa,CA
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Accomplished in keeping programs engaging and skilled at motivating and training all ages of staff. Diverse work history equips me with many well-rounded skills that are essential for any work environment. Trained in First Aid, CPR.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Director of Tennis Operations
Silverado Resort
06.2022 - Current
- Assigned work to staff, organized schedules, and motivated strong performance in key areas.
- Created and maintained detailed reports of daily, weekly and monthly operations
- Partnered across departments to run smooth, professional events and activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Maintained and processed invoices and money logs.
Head Tennis Counselor
Silverado Resort
06.2022 - Current
- Worked with 30+ children of varying age, interest, skill, and developmental levels each week.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Trained and supervised other counselors to consistently meet performance goals and customer service standards.
Peer Advising Program Coordinator
University Of Oregon Psychology Department
03.2022 - 06.2022
- Scheduled and supervised weekly staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with program director to achieve consistency in program objectives and services and provided ongoing direction and leadership for program operations.
- Motivated and directed 20+ staff by creating and delivering program training and education to keep participants knowledgeable about daily operations and provide necessary skills to advise properly and productively.
- Kept program-related resources accurate, up-to-date and easily accessible for staff and student clients
- Oversaw staff schedules and assigned jobs to handle programming demands.
Undergraduate Peer Advisor
University Of Oregon Psychology Department
09.2020 - 06.2022
- Encouraged students to develop strong decision-making and problem-solving skills.
- Shared resources, outreach opportunities, research jobs and activities to support student learning and development.
- Advised over 300 students in navigating college admissions processes, tracking degree progress, and creating termly class schedules
- Met students formally, informally, in-person and virtually to offer educational and emotional support.
- Provided resources to support students in achieving their academic and professional goals.
- Managed termly-assigned program jobs including Seminar, Psychobabble, Recruitment, Outreach, etc.
Shop Attendant
Ben & Jerry's Ice Cream
01.2018 - 09.2018
- Served 100+ customers a day with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
- Received incoming shipments of goods and materials by unloading delivery trucks every week.
- Kept equipment operating by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
- Designed specialty ice-cream cakes for parties, birthdays, and celebrations.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Youth Camp Coordinator
Las Posadas 4-H Camp
08.2017 - 06.2018
- Managed camp operations and budget for overnight weeklong summer camp serving over 100 campers each summer.
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
- Arranged 7 day packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
- Oversaw and trained team of 50+ counselors and support team members in service policies, safety requirements and specifics of assigned jobs.
- Performed staff evaluations and addressed areas for improvement.
- Involved with 4-H camp at various levels for 10 years.
Pizza Maker
Papa Joe's Pizza
09.2016 - 11.2017
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Established excellent customer service by taking phone orders, answering questions and responding to customer complaints so as to minimize loss.
- Performed food safety and sanitation guidelines to prevent food borne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
- Trained and assisted new kitchen staff members.
Restaurant Busser
Napa Valley Bistro
08.2015 - 06.2016
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
Education
Bachelor of Arts - Double Major in Psychology And Spanish
University of Oregon
Eugene, OR06.2018
Skills
- Effective Communication Skills
- Financial Management
- Project Management
- Academic and Career Counseling
- Conflict Resolution
- Interpersonal Communication
- Ability to Work Independently
- Takes Initiative
- Adaptable
Accomplishments
- Nominated for Employee of the Month at Silverado Resort out of 550 Employees
Certification
- First Aid/CPR Certified
- Food Handler Certification
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Assistant Director of Tennis Operations
Silverado Resort
06.2022 - Current
Head Tennis Counselor
Silverado Resort
06.2022 - Current
Peer Advising Program Coordinator
University Of Oregon Psychology Department
03.2022 - 06.2022
Undergraduate Peer Advisor
University Of Oregon Psychology Department
09.2020 - 06.2022
Shop Attendant
Ben & Jerry's Ice Cream
01.2018 - 09.2018
Youth Camp Coordinator
Las Posadas 4-H Camp
08.2017 - 06.2018
Pizza Maker
Papa Joe's Pizza
09.2016 - 11.2017
Restaurant Busser
Napa Valley Bistro
08.2015 - 06.2016
Bachelor of Arts - Double Major in Psychology And Spanish
University of Oregon
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