Summary
Overview
Work History
Education
Skills
Hobbies/Activities
References
Timeline
Generic

Haley Vo

Houston,TX

Summary

Dedicated and detail-oriented worker with 6 years of experience in various clerical and customer-facing roles. Highly adaptable and dedicated to producing error-free results. Flexible and focused team player with expertise in customer relationship management

Overview

6
6
years of professional experience

Work History

Customer Service Rep

Alpine Air inc
06.2023 - Current
  • Manage incoming calls by creating tickets to be distributed by a supervisor, transferring calls to the correct department, helping customers with inquiries, and achieving a 6% customer satisfaction rate.
  • Improved product knowledge on a continuous basis to provide optimal service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Updates the data system with past tickets, customer details, preferences, and billing information.

Medical Front Desk

Premier Physical Medicine
08.2022 - 06.2023
  • Manage receptionist duties by greeting patients, scheduling appointments, verifying insurance information, and addressing inquiries, achieving 93% patient satisfaction scores on a monthly report.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times by 30% .
  • Maintaining an online patient database, including organizing paperwork, data entry, scanning, printing, and faxing documents.
  • Provided administrative support to medical staff, including scheduling appointments and managing patient records.
  • Assisted with insurance verification process prior to appointment scheduling or treatment procedures being performed.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.

Personal Shopper

HEB
10.2021 - 08.2022
  • Personally shopped for groceries in a timely manner for customers, helping them with directions to products.
  • achieving 85% of exceeding the quota for orders per hour.
  • Maintained accurate records of all purchases made by customers.
  • Greeted and assisted customers to foster positive experiences.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Assisted teammates with daily tasks during peak periods.

Customer Service Rep & Sales Pro

Lowe's Home Improvement
08.2019 - 10.2021
  • Increased monthly sales by 10% through proactive customer engagement and effective product knowledge, resulting in a notable enhancement of customer satisfaction and loyalty.
  • Processed transactions, statements, and was responsible for petty cash.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Supported sales team members to drive growth and development.

Education

BBA - Business

Grand Canyon University
Phoenix, AZ
05-2026

Associate of Applied Science - Nursing

San Jacinto College
Pasadena, TX
12.2021

Skills

  • Front Office Medical Administration
  • Microsoft Word, Outlook, Excel, and presentations
  • Google Docs
  • Customer Service
  • Communication
  • Multitasking and organization
  • Multi-line phone talent
  • 50 WPM
  • Coordination
  • Data Research
  • Punctuality and reliability
  • Critical thinking
  • Time management
  • Microsoft office expertise

Hobbies/Activities

  • I enjoy meditation in the morning before I do anything else.
  • I try to read a new book every month.
  • I enjoy watching musical on stage or on the screens.
  • I am in a social club that meets once a year for a weekend at a camp for adults.

References

References available upon request.

Timeline

Customer Service Rep

Alpine Air inc
06.2023 - Current

Medical Front Desk

Premier Physical Medicine
08.2022 - 06.2023

Personal Shopper

HEB
10.2021 - 08.2022

Customer Service Rep & Sales Pro

Lowe's Home Improvement
08.2019 - 10.2021

BBA - Business

Grand Canyon University

Associate of Applied Science - Nursing

San Jacinto College

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Haley Vo