Haley Waldron
Caddo Mills,Texas
Summary
Growth driven leader with a passion for leadership development and creative collaboration, proficient in operations management and staff training. Excelled in developing teams, achieving high customer satisfaction, fostering relationships, and generating creative and new ideas.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Manager
Aqua-Tots Swim Schools
McKinney, Frisco, Richardson
11.2022 - Current
- Mentored a team of General Managers, providing guidance on best practices and professional development opportunities.
- Led weekly team meetings to strategize and meet company objectives, promoting a positive workplace culture.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Assessed weekly and monthly reports to evaluate performance, develop targeted improvements, and implement changes.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
General Manager
Aqua-Tots Swim Schools
Central McKinney
02.2021 - 11.2022
- Managed a diverse team, ranging from twenty to thirty staff members, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, staff and customer needs.
- Developed and implemented strategies to increase sales and profitability based on weekly measurables and budget forecasting in order to drive year-over-year business growth.
- Built lasting relationships with clients and staff to promote continuous success and loyalty.
- Mentored team members in company's core values, business best practices, proactive customer service, and professional communication.
Office Manager
Aqua-Tots Swim Schools
Rockwall, TX
02.2018 - 10.2018
- Provided exceptional customer service when addressing client inquiries or concerns.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted with the recruitment process, conducted interviews, and seamlessly integrated new hires into the team.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Facilitated open channels of communication between upper management and staff members to address concerns or issues promptly.
Master Water Safety Instructor (MWSI)
Aqua-Tots Swim Schools
Rockwall, TX
12.2016 - 10.2018
- Instructed students of diverse age groups, using creative methods of teaching and communication, in water safety and swim techniques while maintaining consistent communication with parents, keeping them informed of progression status.
- Collaborated with other instructors to calibrate our teaching strategies, resulting in more effective swim lessons and a more consistent experience for our customers.
- Maintained a safe and clean aquatic environment, ensuring optimal learning and working conditions for customers and staff.
- Developed excellent connections with students and parents, enhancing the culture and atmosphere within the facility.
- Mentored and trained new swim instructors and conducted regular evaluations to identify areas for improvement and implemented effective training plans.
Front Desk Receptionist
Aqua-Tots Swim Schools
Rockwall, TX
04.2016 - 02.2018
- Maintained an organized and clean front desk and lobby area to create a professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled and managed appointments as well as customer accounts, utilizing various platforms for effective communication with current and prospective customers.
- Supported administrative tasks such as filing, account maintenance, and document preparation for more efficient workflow.
- Resolved customer issues quickly and efficiently using company core values and problem solving skills.
- Collected tuition payments, processed transactions, resolved billing discrepancies, and recorded data in a daily sales journal.
Education
Associate of Arts - Business
Collin County Community College District
Plano, TX05.2020
Skills
- Leadership Development
- Staff & Operations Management
- Staff Training and Development
- Relationship building
- Creative Thinking
- Customer Service and Conflict Resolution
- Strategic Planning
- Interpersonal Communication
Accomplishments
- Trained & Developed five full time General Managers, and five lower level managers who were all promoted into higher level leadership roles.
- Exceeded revenue goals and became the highest performing school in our ownership team.
- Managed two schools that maintained positions as the first and third top performing locations out of twenty locations.
- Streamlined training by introducing an Office Manager and General Manager training outline.
- Wrote and implemented an SOP for customer retention training.
- Collaborated as a team of two to create a training video in order to calibrate our schools' enrollment process for new customers.
Certification
- Certified Pool Operator (CPO) - Pool & Hot Tub Alliance
- Mater Water Safety Instructor (MWSI) - Aqua-Tots Swim Schools
- CPR/First Aid - American Red Cross
Timeline
Area Manager
Aqua-Tots Swim Schools
11.2022 - Current
General Manager
Aqua-Tots Swim Schools
02.2021 - 11.2022
Office Manager
Aqua-Tots Swim Schools
02.2018 - 10.2018
Master Water Safety Instructor (MWSI)
Aqua-Tots Swim Schools
12.2016 - 10.2018
Front Desk Receptionist
Aqua-Tots Swim Schools
04.2016 - 02.2018
Associate of Arts - Business
Collin County Community College District