Haley Waldron
Parma Heights,Ohio
Summary
Dynamic professional with a proven track record at Walt Disney World Company, enhancing engagement for children with disabilities through innovative activities. Skilled in communication and problem-solving, I foster inclusive environments and build strong relationships, ensuring exceptional guest experiences. Recognized for teamwork and adaptability in high-demand settings, delivering memorable moments for families.
Overview
5
5
years of professional experience
Work History
Entertainment/ Children’s Activities
Walt Disney World Company
Lake Buena Vista, FL
01.2025 - 08.2026
- Modified activities and communication strategies to enhance engagement for children with disabilities, including nonverbal individuals and those with diverse physical and sensory needs.
- Demonstrated exceptional verbal and written communication skills.
- Planned, organized, and led engaging recreational activities and entertainment for children of all ages in a safe, inclusive, and welcoming environment.
- Fostered an inclusive atmosphere by recognizing individual abilities and ensuring every child could safely participate in activities.
- Used patience, creativity, and strong interpersonal skills to encourage participation, confidence, and meaningful engagement.
- Built positive relationships with children and families from diverse cultural backgrounds, delivering exceptional guest experiences through personalized interactions.
- Collaborated with fellow Cast Members to coordinate daily entertainment, special events, and themed experiences while maintaining Disney's high standards of guest service.
Guest Service Representative
TopGolf
Independence, OH
04.2021 - 12.2024
- Welcomed guests with a friendly, professional demeanor to enhance their experience.
- Assisted guests with check-in, reservations, bay assignments, and general inquiries.
- Facilitated teamwork and communication to optimize operations in a dynamic, high-demand setting.
- Resolved guest concerns and complaints promptly to ensure a positive customer experience.
- Provided information about games, promotions, memberships, and events.
- Managed guest communications to ensure clarity on reservation details and service offerings.
- Followed company policies and safety procedures while delivering exceptional customer service.
- Processed payments, handled cash and credit card transactions accurately, and balanced registers.
Education
Associate of Science -
Notre Dame College
Cleveland, OHBachelor of Arts - Psychology
Cleveland State University
Cleveland, OH12.2024
Skills
Teamwork and collaboration
Compassion and empathy
Problem-solving
Child engagement and motivation
Flexible and adaptable
Excellent communication
Organizational skills
Active listening
Timeline
Entertainment/ Children’s Activities
Walt Disney World Company
01.2025 - 08.2026
Guest Service Representative
TopGolf
04.2021 - 12.2024
Associate of Science -
Notre Dame College
Bachelor of Arts - Psychology
Cleveland State University