Haley Walentowski
Argonne,Wisconsin
Summary
Dynamic and adaptive professional with a proven track record at Trailhead Pub, adept at managing high customer volumes and ensuring seamless service. Excelled in guest engagement and multitasking, significantly enhancing customer satisfaction. Demonstrates a strong work ethic and exceptional customer service skills, fostering positive environments and efficient operations. Professional bartender with extensive knowledge of spirits who engages customers one-on-one. Friendly, open, and committed to building a customer base by providing a positive service experience. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
Work History
Bartender
Trailhead Pub
05.2024 - Current
- Managed high customer volumes effectively during busy shifts and throughout weekend operations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Optimized drink turnaround by expertly managing the bar area and prioritizing orders.
Server/Cook
Palubicki's Eats And Treats
04.2021 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista/Server/Cook Shift Leader
Tricia's Treasures & Bistro
06.2018 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Ensured effective crowd management through speedy and efficient service.
Education
Bachelor's Degree - Psychology
University of Wisconsin, Green Bay
Green Bay, WI05.2025
High School Diploma -
Crandon High School
Crandon, WI05.2022
Skills
- Strong multitasking
- Guest Engagement
- Highly reliable
- Strong Work Ethic
- Exceptional customer service
- Friendly and outgoing
- Adaptive and creative
Timeline
Bartender
Trailhead Pub
05.2024 - Current
Server/Cook
Palubicki's Eats And Treats
04.2021 - 09.2023
Barista/Server/Cook Shift Leader
Tricia's Treasures & Bistro
06.2018 - 08.2022
Bachelor's Degree - Psychology
University of Wisconsin, Green Bay
High School Diploma -
Crandon High School
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