Haley Wall
Scottsdale,AZ
Summary
Results-driven professional with a proven track record at Vimly Benefit Solutions, specializing in effective communication and organizational strategies. Expertise in resolving intricate customer issues has consistently enhanced client satisfaction and improved operational efficiency. A blend of analytical capabilities and strong work ethic has contributed to surpassing service goals and fostering team success.
Overview
11
11
years of professional experience
Work History
Customer Success Coordinator
Vimly Benefit Solutions-Remote
Mukilteo, WA
08.2022 - Current
- Resolved customer complaints in a timely manner while upholding company standards.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Respond to and process inquiries from employers, including enrollments, terminations, and demographic changes.
- Assign benefit plans to employees during Open Enrollment periods, renew employer benefit plans, and process benefit plans for new groups.
- Work closely with HR and broker contacts to process benefit changes on both the individual and group levels for employers.
- Work in multiple data processing systems in a client-facing environment, focused primarily on support and account development with existing and prospective clients.
Personal Advocate
Cigna Behavioral Health-Remote
Eden Prairie, MN
01.2022 - 05.2022
- Work closely with other advocates within the organization for case coordination.
- Evaluate and addressed individual client needs and concerns.
- Answer inbound calls from customers looking to access, understand, or utilize behavioral health services.
- Conduct intake as needed to assess for presenting concerns and risk of harm or substance abuse concerns.
- Educate participants on their benefits based on individual plan design, and other clinical or non-clinical resources available.
- Multi-task by maneuvering through various computer programs and screens.
Registered Behavior Technician
Help, Hope, Solutions
Plano, TX
02.2021 - 01.2022
- Provide ABA therapy to children with autism spectrum disorder and other developmental conditions in order to improve social, communication, and learning skills.
- Participated in team meetings to discuss case updates and collaborate on treatment plans.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
Serving/Bartending Experience
Various
Oceanside, CA
01.2014 - 01.2022
- Daily use of interpersonal skills and relationship-building qualities.
- Applied excellent organizational and multitasking abilities to handle a high business volume.
- Acquired skills in sales and marketing in order to maximize profits.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Master of Science - Industrial-Organizational Psychology
Grand Canyon University
Phoenix, AZ05-2023
Bachelor of Science - Psychology
California State University San Marcos
San Marcos, CA12-2020
Skills
- Superior communication skills
- Ability to identify problems, creatively assess, and efficiently provide optimal solutions
- Prominent adaptability and flexibility when faced with adversity
- Excellent organizational skills, with strict adherence to deadlines
- Notable analytical and critical-thinking abilities
- Keen work ethic
- Extensive experience with Microsoft Office applications and CRM software
Accomplishments
- Graduated Cum Laude
- Dean's List-Fall 2018
- Dean's List-Spring 2019
Timeline
Customer Success Coordinator
Vimly Benefit Solutions-Remote
08.2022 - Current
Personal Advocate
Cigna Behavioral Health-Remote
01.2022 - 05.2022
Registered Behavior Technician
Help, Hope, Solutions
02.2021 - 01.2022
Serving/Bartending Experience
Various
01.2014 - 01.2022
Master of Science - Industrial-Organizational Psychology
Grand Canyon University
Bachelor of Science - Psychology
California State University San Marcos
Similar Profiles
Danielle ZarachowiczDanielle Zarachowicz
Customer Success Coordinator at Vimly Benefit SolutionsCustomer Success Coordinator at Vimly Benefit Solutions
JORDYN COHNJORDYN COHN
Senior Client Manager at HR Solutions / Centura Benefit SolutionsSenior Client Manager at HR Solutions / Centura Benefit Solutions
Rebecca WoodsRebecca Woods
Absence Manager at New York Life Group Benefit SolutionsAbsence Manager at New York Life Group Benefit Solutions
Tracy DerosierTracy Derosier
Pastry Supervisor/Interim Pastry Chef at Sheraton Grand Phoenix Downtown HotelPastry Supervisor/Interim Pastry Chef at Sheraton Grand Phoenix Downtown Hotel
Alec NewlandAlec Newland
Pharmacy Technician at Walgreen's PharmacyPharmacy Technician at Walgreen's Pharmacy