Haley Wallace
Sandersville,GA
Summary
I believe I am a professional individual with a proven track record of excelling in customer service, problem-solving, data entry and documentation. I strive to enhance customer satisfaction and provide a positive attitude in the workplace, fostering a collaborative team environment. I'm committed to achieving excellence, I effectively encourage my work colleagues to commit to achieving excellence, and I believe I am an asset wherever I am employed.
Overview
9
9
years of professional experience
Work History
Office Assistant
William Wallace Remodeling
04.2021 - 03.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created and maintained detailed records of all office activities.
Assistant Manager
Maurices
01.2016 - 03.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Enhanced team productivity by streamlining operational processes.
Education
No Degree - Cosmetology
Oconee Fall Line Technical College
Sandersville, GA06-2019
High School Diploma -
Washington County High School
Sandersville, GA05-2015
Skills
- Data entry
- Customer service
- Multi-line phone proficiency
- Office administration
- Documentation and reporting
- File maintenance
- Meeting coordination
- Strong problem solver
- Appointment scheduling
- Positive attitude
- Document management
- Organizing and categorizing
- Calendar management
- Filing and data archiving
- Customer relationship management (CRM)
- Time management
- Project planning
- Office management
- Front office management
- Office supplies management
- Social media and promotions
- File organization
- Team bonding
- Scheduling meetings
- Issue resolution
- Mail handling
- Schedule management
- Relationship building
- Resourceful
- Bookkeeping
- Valid Driver's license
Timeline
Office Assistant
William Wallace Remodeling
04.2021 - 03.2025
Assistant Manager
Maurices
01.2016 - 03.2020
No Degree - Cosmetology
Oconee Fall Line Technical College
High School Diploma -
Washington County High School
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